At a Glance
- Tasks: Help people access online services and develop digital skills with confidence.
- Company: Citizens Advice Milton Keynes, a local charity making a difference since 1972.
- Benefits: Gain valuable experience, training, and the chance to support your community.
- Other info: Join a small, enthusiastic team dedicated to making a positive impact.
- Why this job: Empower others while enhancing your own digital skills in a supportive environment.
- Qualifications: IT competence, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year. Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
We are looking for an enthusiastic, committed, and confident person to join our small team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicant Requirements- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
- A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Digital Skills Officer in Milton Keynes employer: Citizens Advice BANES
Citizens Advice Milton Keynes is an exceptional employer, dedicated to making a meaningful impact in the community by empowering individuals with essential digital skills. Our supportive work culture fosters collaboration and personal growth, offering comprehensive training and development opportunities for our staff. Located in a vibrant area, we provide a fulfilling environment where you can contribute to improving the lives of local residents while enjoying the benefits of working within a passionate and committed team.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Skills Officer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show your passion! When you’re chatting with potential employers, let your enthusiasm for helping others and digital skills shine through. Share personal stories that highlight your commitment to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Digital Skills Officer in Milton Keynes
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about supporting people in developing their digital skills and confidence.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Digital Skills Officer. Use examples from your past that demonstrate your ability to coach and support others.
Be Clear and Concise:We appreciate clear communication, so keep your writing straightforward and to the point. Avoid jargon and make sure your application is easy to read, showcasing your written communication skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Digital Stuff
Make sure you brush up on your IT skills and be ready to discuss specific applications and resources. Familiarise yourself with the online services that Citizens Advice Milton Keynes offers, as this will show your genuine interest in the role.
✨Show Off Your Communication Skills
Since clear communication is key for this position, practice explaining complex digital concepts in simple terms. You might even want to prepare a mini-presentation or role-play scenario to demonstrate how you'd coach someone who’s digitally excluded.
✨Be Ready to Share Your Experience
Think about any past experiences where you've helped others learn or overcome challenges. Whether it’s tutoring, coaching, or even informal advice-giving, have some examples ready to illustrate your ability to support vulnerable adults.
✨Demonstrate Team Spirit
This role involves working within a small team, so be prepared to discuss how you collaborate with others. Share examples of how you’ve worked effectively in a team setting, managed your time, and contributed to achieving common goals.
