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- Tasks: Provide energy advice and support to clients on various issues, including benefits and debt.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by helping people navigate their energy challenges.
- Qualifications: Strong communication skills and ability to manage your own caseload.
- Other info: Be part of a supportive environment that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Location: Buxton, Ilkeston or Matlock
About the role:
We are seeking a highly motivated individual to join our established Energy Advice team, which provides support to the public on a wide range of issues including benefits, debt, energy, housing advice and more. This role is based on an appointment-led advice model and involves delivering direct support to clients on all energy related matters, including income maximisation, energy efficiency, heating solutions, behavioural change, and smart or digital energy advice.
Advice is provided via telephone, digital channels, and face-to-face appointments, across multiple appointments to address complex and interconnected issues, which includes supporting clients in resolving complaints with suppliers and/or energy debts. Advisers must be computer literate, confident working to performance targets, and able to manage their own caseload, appointments, and calendar effectively.
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Energy Adviser in Matlock employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Adviser in Matlock
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly explain how your skills align with their needs. Tailor your message to highlight your experience in energy advice and client support.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, even if they’re not advertising roles. Show them why you’d be a great fit for their team.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, applying directly shows your enthusiasm and commitment to joining our Energy Advice team.
We think you need these skills to ace Energy Adviser in Matlock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Energy Adviser role. Highlight your experience in providing advice, especially around energy issues, and show us how you can help clients with their specific needs.
Showcase Your Skills: We want to see your computer literacy and ability to manage a caseload effectively. Include examples of how you've met performance targets in previous roles, as this will demonstrate your capability to thrive in our team.
Be Personable: Since this role involves direct client support, let your personality shine through! Use a friendly tone in your application to show us that you’re approachable and ready to help clients navigate their energy-related challenges.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Energy Stuff
Make sure you brush up on the latest trends in energy efficiency and support services. Familiarise yourself with common issues clients face, like energy debts and complaints with suppliers. This will show your potential employer that you're not just interested in the role but also knowledgeable about the field.
✨Showcase Your Communication Skills
Since this role involves advising clients through various channels, practice how you articulate complex information clearly and concisely. Consider doing mock interviews where you explain energy concepts to a friend or family member. This will help you demonstrate your ability to communicate effectively during the actual interview.
✨Demonstrate Your Organisational Skills
As an Energy Adviser, you'll need to manage your own caseload and appointments. Prepare examples of how you've successfully organised your time and prioritised tasks in previous roles. This could be through managing multiple projects or handling a busy schedule—anything that shows you can keep everything on track.
✨Embrace the Digital World
Since the role involves using digital channels for advice, make sure you're comfortable with technology. Brush up on any relevant software or tools that might be used in the role. You could even mention any experience you have with digital communication platforms during the interview to highlight your tech-savviness.
