At a Glance
- Tasks: Provide welfare benefit advice to clients through various channels, including face-to-face and remote support.
- Company: Join Citizens Advice North Nottinghamshire, a supportive and community-focused organisation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Be part of a dynamic team dedicated to helping the community thrive.
- Why this job: Make a real difference in people's lives by easing their financial burdens during tough times.
- Qualifications: Customer service experience and empathy are key; no prior welfare benefits knowledge required.
The predicted salary is between 23400 - 28600 £ per year.
Citizens Advice North Nottinghamshire is seeking a Caseworker to join the Welfare Benefit Team.
This hybrid role will involve helping clients face to face in Mansfield and Worksop, by phone, email and other channels, providing accurate welfare benefit advice.
You don't need a welfare benefit background; we value customer service experience and the ability to deal empathetically with clients.
The role supports clients through stressful times and aims to ease financial burden with clear, high
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Welfare Benefits Advisor - Hybrid & Client Support in Mansfield employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
