At a Glance
- Tasks: Help people facing debt challenges and provide essential support during tough times.
- Company: Join Citizens Advice Manchester, a charity dedicated to social justice.
- Benefits: Comprehensive training, career development, and a salary increase to £31,760.
- Other info: Exciting opportunities for career growth in a compassionate team.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31760 - 31760 £ per year.
Interviews will take place on 18 May 2026.
About the role
If you are a compassionate and people focused person who enjoys helping others, you can make a significant impact on the lives of people facing problem debt. You will support our clients in finding a path forward during the current cost of living crisis, delivering essential services that achieve tangible and impactful outcomes.
Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We have exciting opportunities for you to join our experienced team of Money Advisers and Specialist Money Advisers who provide Money Advice to clients across England and Wales. This is delivered via telephone and digital channels through our MaPS‑funded National Debt Advice Hub, our Money Advice Trust Partnership, our local service Grant, and our Consumer Energy Debt Advice Service.
Our services operate Monday to Friday (9am to 8pm) and Saturday (9am to 1pm), offering a full range of free support to clients struggling with debts. This role offers an excellent opportunity for Trainee Money Advisers to receive comprehensive training and develop their careers in the advice sector. Successful applicants are expected to achieve competence as a Specialist Money Adviser within 12‑18 months, depending on performance, which includes a salary increase to £31,760.
We are looking for candidates who possess:
- At least 6 months of experience delivering excellent customer service in a regulated environment (e.g., banking, insurance, or a contact centre).
- The ability to work both independently and collaboratively within a team.
- Experience in active listening and questioning, with the capacity to manage challenging situations effectively.
We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above roles attract a rewarding remuneration package - see the full Job Pack for full information.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Trainee Money Adviser in Manchester employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Money Adviser in Manchester
✨Tip Number 1
Get to know the company! Research Citizens Advice Manchester and understand their mission. This will help you tailor your responses during the interview and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice active listening. During the interview, make sure to listen carefully to the questions being asked. This will not only help you answer better but also demonstrate your ability to manage challenging situations effectively.
✨Tip Number 3
Showcase your customer service experience. Think of specific examples where you've gone above and beyond for clients. This is crucial for a role focused on helping people with problem debt.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Citizens Advice Manchester.
We think you need these skills to ace Trainee Money Adviser in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how you connect with the role of a Trainee Money Adviser and why you’re excited about making a difference in people's lives.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service, especially in regulated environments. We’re looking for specific examples that demonstrate your skills in active listening and managing challenging situations.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you understand the role of a Trainee Money Adviser and the services offered by Citizens Advice Manchester. Familiarise yourself with the current cost of living crisis and how it affects clients. This knowledge will help you demonstrate your passion for helping others during the interview.
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, be ready to share specific examples from your past roles. Think about situations where you’ve gone above and beyond for a customer or handled a challenging situation effectively. This will show that you have the right skills for the job.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for a Money Adviser, so demonstrating this ability in your interview will set you apart from other candidates.
✨Be Yourself and Show Compassion
This role is all about helping people, so let your compassionate side shine through. Be genuine in your responses and show that you care about making a difference in people's lives. A warm, empathetic attitude can go a long way in an interview for a charity-focused position.
