At a Glance
- Tasks: Lead learning and development initiatives to empower staff and volunteers.
- Company: North Yorkshire Citizens Advice & Law Centre, a community-focused charity.
- Benefits: Salary £34,527-£36,419, flexible working options, and a chance to make a difference.
- Other info: Remote work available; join a supportive and inclusive team.
- Why this job: Shape the future of our organisation and impact lives in your community.
- Qualifications: Experience in learning and development, with strong leadership skills.
Salary £34,527-£36,419 per annum (depending on experience).
Location: Remote, hybrid and/or office-based working across Harrogate, Malton, Northallerton, Richmond, Scarborough or Selby is available.
Are you passionate about developing people and helping them reach their potential? Can you create learning opportunities that improve performance, build confidence and strengthen organisational capability?
North Yorkshire Citizens Advice & Law Centre provides free, confidential and impartial advice to around 25,000 people each year, helping people find a way forward with issues including money, benefits, housing and employment. As an independent charity rooted in our communities, we're committed to improving lives while continually developing our people and services.
We're looking for an experienced learning and development professional to lead our organisation-wide approach to learning and development. As a member of our Senior Management Team, you'll shape how we develop our employees and volunteers, ensuring colleagues have the knowledge, skills and confidence to deliver high-quality services. You'll work closely with managers to strengthen leadership capability, improve learning across the organisation and support continuous improvement. You'll also provide strategic oversight for a number of organisational projects, ensuring they are effectively governed and aligned with our organisational priorities.
Whether you're already leading learning and development or you're ready to take the next step into a strategic leadership role, this is an exciting opportunity to make a lasting impact on our organisation and the communities we serve.
This role can be undertaken remotely from within the UK. Hybrid and office-based working are also available, if preferred, from our offices in Harrogate, Malton, Northallerton, Richmond, Scarborough or Selby.
Reserved interview dates: 24-25 August 2026.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Head of Learning and Development in Malton employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Learning and Development in Malton
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Citizens Advice BANES looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Head of Learning and Development at Citizens Advice BANES, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Head of Learning and Development in Malton
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Citizens Advice BANES, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Citizens Advice BANES and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Citizens Advice BANES
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Citizens Advice BANES might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Citizens Advice BANES.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
