At a Glance
- Tasks: Provide compassionate advice and support to those affected by cancer across various platforms.
- Company: Citizens Advice Milton Keynes, a trusted local charity since 1972.
- Benefits: Ongoing training, flexible working, and the chance to make a real difference.
- Other info: Join a supportive team dedicated to high-quality, impactful advice.
- Why this job: Empower individuals during their cancer journey and help improve their financial wellbeing.
- Qualifications: Experience in an advice agency is desirable; strong communication skills are essential.
The predicted salary is between 33296 - 40696 £ per year.
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems.
We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
As a Specialist Adviser within the Macmillan Money & More SWS Service, you will provide high-quality, confidential information, advice and support to people affected by cancer and their families across a region spanning from Milton Keynes to Cornwall.
Working as part of a coordinated team of advisers across multiple Citizens Advice locations, you will take a person‑centred approach to understand each client's individual circumstances and provide tailored guidance on welfare benefits, financial support, debt, energy costs, employment issues and other practical challenges arising from a cancer diagnosis.
You will help clients navigate complex systems, access available support, and improve their financial wellbeing during a difficult and often overwhelming time.
Through compassionate and holistic advice, you will empower people affected by cancer to make informed decisions, build confidence, and feel supported throughout their cancer journey.
The ideal candidate will provide advice and support in person, via telephone, email and video call to patients undergoing treatment for cancer.
Macmillan Project Caseworkers will assist clients with complex welfare benefits and housing enquiries.
This requires a good foundation knowledge of each advice area, so competence in these subjects is desirable, but full and ongoing training will be provided to support successful candidates in their professional development.
This is a challenging role, managing a demanding caseload and working with people at every stage of their cancer journey.
All our advice work is carried out to the strictest quality standards, and we are committed to ensuring that all our advice work complements the wider services provided by both Citizens Advice and Macmillan Cancer Care.
- Applicants need to be –
- Computer‑literate, although training on our case recording systems will be given.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non‑judgemental approach.
- Prepared to work independently, sometimes remotely and also from a variety of community‑based locations.
- A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
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Macmillan Project Caseworker employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
StudySmarter Expert Advice🤫
We think this is how you could land Macmillan Project Caseworker
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice BANES.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice BANES.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice BANES.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice BANES. Apply directly through us to stand out!
We think you need these skills to ace Macmillan Project Caseworker
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice BANES. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Macmillan Project Caseworker, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice BANES. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
