At a Glance
- Tasks: Provide high-quality advice and support to clients over the phone.
- Company: Join a compassionate team dedicated to helping others in the community.
- Benefits: Competitive salary, training provided, and a supportive work environment.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26394 - 28001 £ per year.
Salary £26,394 to £28,001 per annum (pro-rata for part-time personnel) dependent on experience.
Interviews will take place on 1 July 2026.
About the role:
Are you an excellent communicator with a passion for helping others? As part of our Early Help and Prevention team, our Telephone Advisers provide high-quality advice to clients across the county on a wide range of topics. You will be compassionate and take a person-centred approach to your work, adapting to the needs of each individual client.
You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and have effective oral and written communication skills. You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems.
We will provide training so you gain the knowledge needed to excel in this role.
Email address that candidates can contact for more information:
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Telephone Adviser in London employer: Citizens Advice BANES
As a Telephone Adviser with our Early Help and Prevention team, you will join a compassionate and supportive work culture that prioritises employee well-being and development. We offer comprehensive training and growth opportunities, ensuring you have the skills to thrive while making a meaningful impact in the community. Located in a vibrant area, our organisation is committed to inclusivity and diversity, making it an excellent employer for those passionate about helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Adviser in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Citizens Advice BANES. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Citizens Advice BANES before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Adviser in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Citizens Advice BANES:Your cover letter is your chance to shine! Tell us why you want to work at Citizens Advice BANES specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Citizens Advice BANES!
How to prepare for a job interview at Citizens Advice BANES
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
