At a Glance
- Tasks: Assess clients' advice needs and provide quality information over the phone.
- Company: Join Citizens Advice BANES, a trusted organisation making a difference.
- Benefits: Flexible part-time hours, competitive salary, and the chance to help others.
- Other info: 6-month contract with potential for extension and valuable experience.
- Why this job: Make a real impact by supporting individuals in need of guidance.
- Qualifications: Experience in advice assessment and strong communication skills.
The predicted salary is between 13468 - 13468 € per year.
Citizens Advice BANES is seeking a Telephone Assessor for a 6-month fixed-term contract (with the possibility of extension). The role involves assessing clients’ advice issues, providing assisted information, and ensuring the delivery of quality services.
Applicants should have experience in advice needs assessment and possess effective communication skills. This position offers 17.5 hours per week and a salary of £13,468 per annum, contributing to the support of individuals seeking guidance on various issues.
Part-Time Telephone Advice Assessor (6-Month FTC) in London employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being and development of its staff. With a supportive work culture, flexible part-time hours, and opportunities for professional growth, employees can make a meaningful impact in the community while enjoying a balanced work-life dynamic. Join us in making a difference as you help individuals navigate their challenges in a collaborative and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Telephone Advice Assessor (6-Month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the Citizens Advice community or similar sectors. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly explain how your experience aligns with their needs. Keep it concise but impactful!
✨Tip Number 3
Be ready for role-play scenarios! For a Telephone Assessor position, you might be asked to demonstrate your advice assessment skills. Brush up on common issues and practice how you'd handle them.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're serious about joining our team at Citizens Advice BANES.
We think you need these skills to ace Part-Time Telephone Advice Assessor (6-Month FTC) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in advice needs assessment. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills:Since effective communication is key for this role, let us know about your experiences where you’ve successfully communicated complex information. Use clear and concise language in your application to demonstrate your abilities.
Be Genuine and Personable:We love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. Share why you’re passionate about helping others and how you can contribute to our mission at Citizens Advice BANES.
Apply Through Our Website:To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your knowledge of advice needs assessment. Familiarise yourself with common issues clients might face and how to provide effective solutions. This will show that you're not just interested in the role, but that you’re also prepared to tackle real-life scenarios.
✨Practice Your Communication Skills
Since this role heavily relies on effective communication, practice articulating your thoughts clearly and concisely. You could even do mock interviews with a friend or family member to get comfortable with explaining complex issues in simple terms.
✨Show Empathy and Understanding
During the interview, demonstrate your ability to empathise with clients. Share examples from your past experiences where you successfully assessed someone’s needs and provided them with the right support. This will highlight your suitability for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the organisation. This shows your genuine interest in Citizens Advice BANES and helps you understand how you can contribute to their mission. Plus, it gives you a chance to assess if the role is the right fit for you!
