At a Glance
- Tasks: Lead a team to deliver free, independent advice and ensure quality across all interactions.
- Company: Citizens Advice BANES, dedicated to supporting the community.
- Benefits: Flexible working hours, professional development, and a supportive team environment.
- Other info: Join a dynamic team committed to empowering individuals and enhancing community support.
- Why this job: Make a real difference by mentoring advisers and improving client experiences.
- Qualifications: Experience in advice sessions, leadership skills, and a passion for quality assurance.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice BANES seeks an experienced Advice Session Supervisor to lead the team in delivering free, independent advice.
This role is essential for ensuring quality in advice provided across face-to-face, telephone, and email interactions.
You will mentor advisers, manage sessions, and carry out quality assurance tasks.
The position demands leadership skills, an understanding of quality assurance, and a commitment to supporting both clients and team members.
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We think you need these skills to ace Lead Advice Sessions & Quality Assurance in London
Leadership Skills
Quality Assurance
Mentoring
Session Management
Communication Skills
Client Support
Team Management
