At a Glance
- Tasks: Provide free, confidential advice on energy, benefits, housing, and employment to clients.
- Company: Join Citizens Advice, a trusted organisation dedicated to helping communities.
- Benefits: Enjoy 6.8 weeks annual leave and flexible working options.
- Other info: Opportunity for training and growth within a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in advice-giving or customer support is essential.
The predicted salary is between 30000 - 40000 € per year.
Provide high-quality, free, confidential and impartial advice to clients across a range of issues, including Energy, benefits, housing, and employment.
Key Responsibilities
- Carry out client interviews face-to-face, by telephone, and digitally to identify problems, priorities, and desired outcomes.
- Explain clients’ rights, options, and possible consequences clearly and sensitively, empowering them to make an informed decision.
- Manage a caseload of energy advice cases, including follow-up work where required. This can include complaints to Energy providers and the Ombudsman.
- Complete application forms, draft letters, and complaints.
- Refer clients to specialist advisers, internal services, or external agencies as needed.
- Maintain accurate, timely, and confidential case records using Citizens Advice Casebook system.
- Work in line with Citizens Advice policies, procedures, and quality standards.
- Identify safeguarding concerns and follow appropriate safeguarding procedures.
- Keep advice knowledge up to date through training, supervision, and self-directed learning.
- Contribute positively to team working, service improvement, and organisational objectives.
Person Specification
- Experience in advice-giving or customer support (e.g., call centre, community outreach, or within Citizens Advice).
- Ability to manage workload independently and meet targets.
- Strong communication and interpersonal skills.
- Commitment to equity, diversity, and inclusion.
- Willingness to undertake NEA Level 3 Energy Awareness training.
- Willingness to undertake Citizens Advice Core Training.
- NEA Level 3 or 4 qualifications in energy awareness or decarbonising homes.
- Experience working with vulnerable communities.
- Familiarity with Citizens Advice systems and values.
- One year advice experience within Citizens Advice.
Benefits
- 6.8 weeks annual leave
- Flexible and some hybrid working options considered
Energy/Generalist Advisor in London employer: Citizens Advice BANES
As an Energy/Generalist Advisor with Citizens Advice, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 6.8 weeks of annual leave and flexible working options, you will have the opportunity to make a meaningful impact in your community while developing your skills through ongoing training and support. This role not only empowers you to provide vital advice to those in need but also fosters a collaborative environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Energy/Generalist Advisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or related fields. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since the role involves advising clients, being able to explain complex issues simply is key. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Energy/Generalist Advisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Energy/Generalist Advisor role. Highlight any relevant advice-giving experience or customer support roles you've had, as this will show us you're a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing high-quality, impartial advice. Share specific examples of how you've empowered clients in the past, and let us see your personality!
Showcase Your Communication Skills:As an Energy/Generalist Advisor, strong communication is key. In your application, demonstrate your ability to explain complex issues clearly and sensitively. This could be through examples of client interactions or written communications you've handled.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on the key issues related to energy advice, benefits, and housing. Familiarise yourself with the Citizens Advice policies and procedures, as well as any recent changes in legislation that might affect your clients. This will show that you're not just knowledgeable but also genuinely interested in helping.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the questions asked. Reflect back what you hear and ask clarifying questions if needed. This shows that you value clear communication and are ready to empower clients to make informed decisions.
✨Showcase Your Experience
Be prepared to share specific examples from your past experience in advice-giving or customer support. Highlight situations where you've successfully managed a caseload or dealt with vulnerable communities. This will help the interviewers see how your background aligns with their needs.
✨Emphasise Teamwork and Adaptability
Since this role involves contributing positively to team working and service improvement, be ready to discuss how you've collaborated with others in previous roles. Share examples of how you've adapted to changes or challenges, showing that you're flexible and committed to organisational objectives.
