At a Glance
- Tasks: Lead and support a team of advisers, ensuring quality advice delivery across various channels.
- Company: Join Citizens Advice Richmond, a respected charity with over 85 years of experience.
- Benefits: Make a difference in the community while gaining valuable leadership experience.
- Other info: Be part of a friendly, diverse team dedicated to making a positive impact.
- Why this job: Empower others and help clients access life-changing advice in a supportive environment.
- Qualifications: Experience in mentoring and a passion for delivering quality advice.
The predicted salary is between 30000 - 40000 £ per year.
Join Citizens Advice Richmond, a local charity with over 85 years' experience delivering free, independent and impartial advice, as an Advice Session Supervisor. This role is the backbone of our service quality: you'll mentor and support our paid and volunteer advisers, champion quality, and help ensure clients across the borough receive the life-changing advice they need.
You will manage and supervise advice sessions across all channels – face-to-face, telephone and email – supporting advisers and assessors, carrying out quality assurance and independent file reviews, identifying training needs and keeping advice knowledge up to date. The role combines leadership, quality assurance and hands-on advice work within a friendly, diverse team.
