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- Tasks: Supervise advice sessions and support advisers to deliver top-notch client-centred services.
- Company: Community support organisation dedicated to equity and inclusion.
- Benefits: Inclusive workplace, commitment to diversity, and support for recruitment adjustments.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in delivering advice and supervising others is essential.
- Other info: Join a diverse team and help shape quality standards in community support.
The predicted salary is between 36000 - 60000 £ per year.
A community support organization in the UK is looking for a committed Advice Supervisor to support high-quality, client-centred advice services. The role involves supervising advice sessions, aiding advisers, and ensuring compliance with quality standards.
Ideal candidates will have experience delivering advice and supervising others, alongside a commitment to equity and inclusion. The organization values diversity and welcomes applications from all backgrounds, ensuring adjustments for recruitment processes are available.
Advice Services Supervisor & QA Lead in London employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Services Supervisor & QA Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the community support sector. Attend local events or online webinars where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to advice services and supervision. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your commitment to equity and inclusion during interviews. Share specific examples of how you've promoted these values in your previous roles, as this will resonate well with organisations that prioritise diversity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Advice Services Supervisor & QA Lead in London
Some tips for your application 🫡
Show Your Passion for Client-Centred Services: When writing your application, let us see your enthusiasm for providing high-quality, client-centred advice. Share specific examples of how you've made a difference in clients' lives or improved services in your previous roles.
Highlight Your Supervisory Experience: Make sure to emphasise your experience in supervising others. We want to know how you've supported and guided advisers in the past, so include any relevant achievements or challenges you've overcome in this area.
Commitment to Equity and Inclusion: Since we value diversity, it's important to demonstrate your commitment to equity and inclusion in your application. Share any initiatives you've been part of that promote these values, and how you plan to continue this work with us.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and you can easily keep track of your application status.
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you’re well-versed in the specifics of advice services and quality assurance. Brush up on relevant legislation and best practices in client-centred advice. This will show your commitment to high-quality service and help you answer questions confidently.
✨Showcase Your Supervisory Skills
Prepare examples from your past experience where you’ve successfully supervised others. Think about challenges you faced and how you supported your team. This will demonstrate your leadership abilities and your commitment to equity and inclusion.
✨Emphasise Diversity and Inclusion
Since the organisation values diversity, be ready to discuss how you’ve promoted inclusivity in your previous roles. Share specific instances where you’ve made adjustments for clients or team members to ensure everyone feels supported and valued.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation’s approach to client services and quality assurance. This not only shows your interest but also helps you gauge if their values align with yours. It’s a great way to engage with the interviewers and leave a lasting impression.
