At a Glance
- Tasks: Help clients navigate their issues with empathy and expert advice.
- Company: Join a respected organisation dedicated to empowering communities.
- Benefits: Gain valuable experience, training, and a supportive work environment.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice on Prescription Liverpool (APP) Adviser
Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
Use the Citizens Advice Adviser Net website to find, interpret and communicate the relevant information.
Research and explore options and implications so that clients can make informed decisions.
Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
Assist in the completion of benefit applications.
Refer internally or to other specialist services as appropriate, including but not limited to welfare, debt, housing and link work support services.
Ensure that all work conforms to the organisations’ office manual and the Citizens Advice quality standard and any other funding requirements, as appropriate.
Ensure that work reflects and supports the Citizens Advice Service’s equality and diversity strategy.
Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Social Policy
Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
Alert clients to social policy options.
Keep up to date with legislation, policies and procedures and undertake appropriate training.
Read relevant publications.
Attend relevant internal and external meetings as agreed with the line manager.
Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
Other Duties and Responsibilities
Complete the required training to comply with quality assurance processes.
Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Demonstrate commitment to the aims and policies of the Citizens Advice service.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people. #J-18808-Ljbffr
Citizens Advice on Prescription Liverpool (APP) Adviser employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
