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- Tasks: Provide expert debt advice to clients and help them find solutions.
- Company: Join a supportive team focused on making a difference in people's lives.
- Benefits: Gain valuable experience, training, and career development opportunities.
- Why this job: Make a real impact by helping clients manage their energy debt effectively.
- Qualifications: Customer service experience in regulated environments; training provided for trainees.
- Other info: Be part of a Disability Confident employer committed to inclusivity.
The predicted salary is between 20000 - 30000 £ per year.
The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt and is intended to reduce the impact of personal debt by providing them with debt solutions.
For a trainee post, this role would suit applicants with:
- At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
- Experience of achieving performance and quality targets/KPIs.
- An ability to work independently without close supervision and collaboratively as part of a team.
- Experience of listening and questioning with an ability to manage challenging situations.
- Commitment to training and achieving full targets and quality requirements within a 3-month period.
Person Specification:
To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions. You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
OR for a trainee – at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre. Experience of achieving performance and quality targets/KPIs. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards. Effective oral and written communication skills. Numerate to the level required by the tasks. IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials. Ability and willingness to work as part of a team.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
CEDA Energy Debt Specialist in Liverpool employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CEDA Energy Debt Specialist in Liverpool
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives us a chance to see how well you fit into our culture!
✨Tip Number 2
Practice your communication skills! Since you'll be providing advice over the phone, being clear and confident is key. Try role-playing with a friend or family member to get comfortable with handling challenging situations.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a client. We love hearing about how you've achieved performance targets and handled tough cases.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're proactive and serious about joining our team.
We think you need these skills to ace CEDA Energy Debt Specialist in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Energy Debt Specialist role. Highlight your customer service experience and any relevant qualifications, like the Institute of Money Advisers Certificate. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your previous jobs. Share specific examples of how you’ve achieved performance targets or handled challenging situations. This helps us understand how you can bring value to our team.
Be Clear and Concise: When writing your cover letter or any written materials, keep it clear and to the point. Use straightforward language and make sure to communicate your passion for helping clients with energy debt. We love a good story, but clarity is key!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the application process step-by-step. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your knowledge of energy debt and the various solutions available. Familiarise yourself with terms like priority and non-priority debt, as well as insolvency options. This will show that you're serious about the role and ready to provide high-quality advice.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experience where you've excelled in a regulated environment. Be ready to discuss how you met performance targets and handled challenging situations with clients.
✨Demonstrate Team Spirit
Even though you'll be working independently, teamwork is key. Prepare to talk about times when you've collaborated effectively with others. Highlight your ability to contribute to a team while also being self-sufficient in your work.
✨Practice Makes Perfect
Before the interview, practice answering common questions related to debt advice and customer service. You could even role-play with a friend or family member. This will help you feel more confident and articulate during the actual interview.