At a Glance
- Tasks: Interview clients and empower them to make informed decisions about their issues.
- Company: Join a leading organisation dedicated to providing essential advice and support.
- Benefits: Gain valuable experience, training opportunities, and contribute to meaningful social change.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong listening skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
Use the Citizens Advice Adviser Net website to find, interpret and communicate the relevant information.
Research and explore options and implications so that clients can make informed decisions.
Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
Maintain up-to-date knowledge of welfare benefits and demonstrate evidence of competence in providing benefits advice to clients in an audited environment.
Refer internally or to other specialist services as appropriate, including but not limited to welfare, debt, housing and link work support services.
Ensure that all work conforms to the organisations’ office manual and the Citizens Advice quality standard and any other funding requirements, as appropriate.
Ensure that work reflects and supports the Citizens Advice Service’s equality and diversity strategy.
Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
Alert clients to social policy options.
Keep up to date with legislation, policies and procedures and undertake appropriate training.
Attend relevant internal and external meetings as agreed with the line manager.
Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
Complete the required training to comply with quality assurance processes.
Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Demonstrate commitment to the aims and policies of the Citizens Advice service.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Advice on Prescription (APP) Adviser in Liverpool employer: Citizens Advice BANES
As an APP Adviser with Citizens Advice, you will join a supportive and inclusive work culture that prioritises employee development and well-being. Our commitment to equality and diversity ensures that all voices are heard, while our comprehensive training programmes empower you to grow your skills in providing vital advice to clients. Located in a community-focused environment, we offer meaningful work that directly impacts people's lives, making us an excellent employer for those seeking a rewarding career in social support.
StudySmarter Expert Advice🤫
We think this is how you could land Advice on Prescription (APP) Adviser in Liverpool
✨Tip Number 1
Get to know the Citizens Advice service inside out! Familiarise yourself with their values and mission, so you can show how you align with them during interviews. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 2
Practice your listening and questioning skills before the interview. Role-play with a friend or family member to simulate client interactions. This will help you feel more confident when it comes to demonstrating those sensitive skills they’re looking for.
✨Tip Number 3
Research current welfare benefits and any recent changes in legislation. Being up-to-date will not only impress your interviewers but also show that you're proactive and ready to hit the ground running if you land the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a big plus in today’s job market.
We think you need these skills to ace Advice on Prescription (APP) Adviser in Liverpool
Some tips for your application 🫡
Show Your Listening Skills:In your written application, highlight your ability to listen and understand client needs. Use examples that demonstrate how you've empowered others to set their own priorities.
Research is Key:Make sure to mention your familiarity with relevant resources like the Citizens Advice Adviser Net website. Show us that you know how to find and communicate important information effectively.
Keep it Professional:Your application should reflect a professional tone while still being approachable. Remember, we want to see your commitment to quality standards and the values of the Citizens Advice service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Citizens Advice BANES
✨Master the Art of Listening
As an APP Adviser, your ability to listen sensitively is crucial. Practice active listening techniques before the interview, such as summarising what someone has said to ensure you understand their perspective. This will not only help you in the role but also demonstrate your skills during the interview.
✨Know Your Stuff
Familiarise yourself with the Citizens Advice Adviser Net website and the latest welfare benefits information. Being able to discuss specific policies or recent changes in legislation will show that you're proactive and knowledgeable, which is exactly what they’re looking for.
✨Prepare for Role-Play Scenarios
Expect to encounter role-play scenarios during the interview where you might need to negotiate or draft a letter on behalf of a client. Practise these skills with a friend or family member to build confidence and refine your approach.
✨Show Your Commitment to Diversity
The organisation values equality and diversity, so be ready to discuss how you can contribute to this ethos. Think of examples from your past experiences where you've supported diverse clients or worked in inclusive environments, and share these during your interview.
