At a Glance
- Tasks: Provide essential debt and budgeting advice through phone, webchat, and email.
- Company: Join Citizens Advice Lincoln & Lindsey's new national call centre team.
- Benefits: Comprehensive training, flexible hybrid work, and a supportive team environment.
- Other info: Exciting opportunity for career changers with growth potential.
- Why this job: Make a real difference in people's lives by helping them manage their finances.
- Qualifications: Experience in casework or a passion for helping others is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice Lincoln & Lindsey is building a brand-new national call centre team to provide vital debt and budgeting guidance to clients referred from the Citizens Advice helpline.
We welcome experienced caseworkers or those seeking a career change, with a thorough training program to support you.
You will deliver debt advice across phone, webchat and email, take client instructions, draft correspondence, build financial statements, and negotiate with creditors.
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We think you need these skills to ace Debt & Budget Advisor - Hybrid, Multichannel Support in Lincoln
Debt Advice
Budgeting Guidance
Client Communication
Correspondence Drafting
Financial Statement Preparation
Negotiation Skills
Multichannel Support
