Location One Hub, The Dawn Centre, Conduit Street, Leicester
Workplace Office based
Contract Fixed term contract, until 4 October 2027
What your day-to-day will look like:
- Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.
- Listening to clients, exploring their options and helping them make informed decisions about their situation.
- Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.
- Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.
- Keeping accurate, up-to-date records on our case management system.
- Signposting and referring clients to the right internal and external services.
About you:
- Strong communication skills across written, verbal, and digital channels.
- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.
- Good time management and the ability to juggle competing priorities under pressure.
- Confidence with digital tools, and comfort working with numbers.
- A team-player mindset, with the ability to work independently when needed.
- A genuine enthusiasm for learning - including working towards the Certificate in General -Advice (full training provided).
- Respect for and openness to diverse views, values, and cultures.
- Ability to travel to locations across Leicester.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
One Hub Advisor in Leicester employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
