City Advice Session Worker in Leicester

About the role

About the role:

As a City Advice Session Worker, you'll provide generalist advice to residents of Leicester City - including at our Leicester branch, outreach venues across the city, and where appropriate, through home visits - by telephone, video, face to face and email, maintaining the high quality standards our clients deserve.

What your day-to-day will look like:

• -Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.
• -Listening to clients, exploring their options and helping them make informed decisions about their situation.
• -Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.
• -Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.
• -Keeping accurate, up-to-date records on our case management system.
• -Signposting and referring clients to the right internal and external services.

About you:

• -Strong communication skills across written, verbal, and digital channels.
• -A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.
• -Good time management and the ability to juggle competing priorities under pressure.
• -Confidence with digital tools, and comfort working with numbers.
• -A team-player mindset, with the ability to work independently when needed.
• -A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided).
• -Respect for and openness to diverse views, values, and cultures.
• -Ability to travel to locations across Leicester.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.