At a Glance
- Tasks: Provide essential advice to Leicester residents via phone, video, and face-to-face interactions.
- Company: Join a supportive team dedicated to helping the community thrive.
- Benefits: Flexible hours, training opportunities, and a chance to make a real difference.
- Other info: Embrace diversity and enjoy a dynamic work culture.
- Why this job: Empower others while developing your skills in a rewarding environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As a City Advice Session Worker, you'll provide generalist advice to residents of Leicester City - including at our Leicester branch, outreach venues across the city, and where appropriate, through home visits - by telephone, video, face to face and email, maintaining the high quality standards our clients deserve.
What your day-to-day will look like:
- Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.
- Listening to clients, exploring their options and helping them make informed decisions about their situation.
- Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.
- Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.
- Keeping accurate, up-to-date records on our case management system.
- Signposting and referring clients to the right internal and external services.
About you
- Strong communication skills across written, verbal, and digital channels.
- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.
- Good time management and the ability to juggle competing priorities under pressure.
- Confidence with digital tools, and comfort working with numbers.
- A team-player mindset, with the ability to work independently when needed.
- A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided).
- Respect for and openness to diverse views, values, and cultures.
- Ability to travel to locations across Leicester.
Hours
Thursday: 9-1:30pm
Friday: 9am-1pm
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Advice Session Worker in Leicester employer: Citizens Advice BANES
As a City Advice Session Worker, you will join a supportive and inclusive team dedicated to making a positive impact in the lives of Leicester residents. Our organisation prioritises employee growth through comprehensive training, including the opportunity to work towards the Certificate in General Advice, while fostering a warm and non-judgmental work culture that values diversity and collaboration. With flexible working hours and a commitment to accessibility, we ensure that our employees can thrive both personally and professionally in a vibrant city environment.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Session Worker in Leicester
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at Citizens Advice BANES. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like Citizens Advice BANES directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on Citizens Advice BANES’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Advice Session Worker in Leicester
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Advice Session Worker at Citizens Advice BANES, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Advice Session Worker, customise your documents to fit the vibe of Citizens Advice BANES. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of Citizens Advice BANES. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with Citizens Advice BANES's needs. They’ll want to know that you can commit without compromising your passion for the work!
