Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity. We are a leading provider of legal advice and information that provides a comprehensive advice service from its main office and outreaches. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.
We are recruiting an outreach advice team manager Working closely with the CEO and Advice Service Manager the Outreach Advice Team Manager will have responsibility for Chapeltown Citizens Advice’s outreach projects, line managing project staff, ensuring targets and quality KPI’s are met and being accountable for project reporting requirements. You will develop relationships with the relevant stakeholders and will work with the Management Team to ensure continuation funding where appropriate. You will ensure new projects are implemented smoothly and thatproject staff are appropriately supported and developed.
We are looking for a proactive, organised, and motivated individual to support the delivery
and success of new and existing projects.
You will:
- Have experience of supervising or managing staff
- Be a problem solver
- Be able to multi-task
- Be a team player
- Be digitally savvy
- Be able to prioritise tasks and assist with multiple projects
- Have excellent communication skills
- Be willing to work flexibly
Job title: Outreach Advice Team Manager
Location: Chapeltown, Leeds
Type of contract: Permanent
Closing date for applications: 4pm 12th August 2026
Outreach Advice Team Manager in Leeds employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
