Location Leeds
Workplace Hybrid working
Working pattern Flexible
Hours per week Full-time or Part time: 21-35 hours per week
Interviews will take place on 13 October 2026.
About the role
As a Debt Adviser, you will provide debt advice and casework in person and over the phone for a wide range of clients, using strong communication and interpersonal skills to support individuals in vulnerable circumstances. You will manage and maintain an active caseload providing a comprehensive advice, advocacy and casework service to Leeds Citizens Advice & Law Centre clients on all matters relating to debt and money advice. This will include advising clients on dealing with their priority and non- priority debts, debt solutions, budgeting, and maximising income, including through benefits claims. The adviser will liaise and negotiate with a range of third parties to manage the client’s issues, and support and empower them to improve their situation and achieve a debt solution. This role would suit a generalist adviser wishing to develop specialist skills in debt and money advice.
What We Offer:
Flexible working patterns with the option of hybrid working for most roles
Supportive, inclusive work environment
Ongoing training and development to help you grow
A real chance to make an impact in the lives of people across Leeds
Who We’re Looking For:
We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.
Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.
Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential | Various Hours available |
Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Debt Adviser / Trainee in Leeds employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
