At a Glance
- Tasks: Support advice teams with admin tasks and ensure high-quality service delivery.
- Company: Leeds Citizens Advice & Law Centre, dedicated to helping the community.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Join a Disability Confident employer committed to inclusivity and diversity.
- Why this job: Make a real difference by helping clients navigate legal aid and support services.
- Qualifications: Strong organisational skills and experience in customer service required.
The predicted salary is between 30000 - 40000 € per year.
About the role
The aim of this role is to support Leeds Citizens Advice & Law Centre, with a primary focus on the advice teams, in delivering a consistently accessible and high quality advice service to clients and colleagues. The postholder will support the service in carrying out their role through provision of efficient administrative and office support.
The postholder will act as the main point of contact regarding legal aid within the Administration Team. You will support the organisation in meeting Legal Aid Agency (LAA) requirements including monitoring referrals for Legal Aid, completing financial assessments, and checking eligibility for clients. You will maintain accurate records to ensure that files can be submitted to the LAA for billing in a timely manner.
You will have strong organisation and administration skills, and experience of working with a wide range of customers, clients and contacts in a busy service, producing accurate work and meeting deadlines.
You will work as part of a small team, providing cover for each other’s duties, so flexibility and a positive approach to work are important attributes required for this role. Strong oral communication skills are essential as is the ability to listen, engage and empathise with potentially vulnerable clients.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Advice Team Administrator in Leeds employer: Citizens Advice BANES
Leeds Citizens Advice & Law Centre is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for those looking to make a meaningful impact in the community. With a strong commitment to employee development and a culture that values flexibility and teamwork, staff members are encouraged to grow their skills while contributing to a vital service that assists vulnerable clients. Located in Leeds, the organisation also champions diversity through its Disability Confident status, ensuring that all employees feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Team Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the legal aid and advice sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to administration and client support. Think about scenarios where you’ve demonstrated strong organisation skills or dealt with challenging clients. We want you to shine!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, express your passion for providing high-quality advice services. Let them know you’re ready to jump in and make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Advice Team Administrator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Team Administrator. We want to see how you can support our advice teams and contribute to delivering high-quality services.
Showcase Your Organisation Skills:Since this role requires strong organisation and administration skills, be sure to provide examples of how you've successfully managed tasks in a busy environment. We love seeing how you keep things running smoothly!
Highlight Your Communication Skills:Strong oral communication is key for this position. Share instances where you've effectively engaged with clients or colleagues, especially in challenging situations. We want to know how you connect with people!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Advice Team Administrator role. Familiarise yourself with the key tasks like monitoring referrals for Legal Aid and completing financial assessments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisation Skills
Since this role requires strong organisation and administration skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and met deadlines, as this will highlight your suitability for the fast-paced environment.
✨Practice Your Communication Skills
Given the importance of strong oral communication in this role, practice articulating your thoughts clearly and confidently. You might want to role-play common interview questions with a friend, focusing on how you would engage with clients and empathise with their situations. This will help you feel more comfortable during the actual interview.
✨Emphasise Flexibility and Teamwork
As you'll be working as part of a small team, it's crucial to convey your flexibility and positive approach to work. Think of examples where you've collaborated with others or adapted to changing circumstances. Highlighting your ability to support your colleagues will show that you're a team player who can contribute to a harmonious work environment.
