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- Tasks: Lead training and development for staff, volunteers, and trustees at Citizens Advice Oxfordshire.
- Company: Join a respected organisation dedicated to providing high-quality advice services.
- Benefits: Flexible working, professional development opportunities, and a supportive team environment.
- Other info: Be part of a dynamic team committed to community support and growth.
- Why this job: Make a real difference by empowering others with the skills they need to succeed.
- Qualifications: Experience in learning and development, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Abingdon/Didcot/Henley/Oxford/Thame/Witney
Interviews will take place on 8 June 2026.
About the role:
You will be responsible for the coordination of training and development of staff, volunteers and trustees at Citizens Advice Oxfordshire (CAOX), ensuring that CAOX maintains a high quality advice service. You will report to the Director of Operations, and manage the Learning & Development Officers.
Context of role:
Citizens Advice Oxfordshire delivers advice across Oxfordshire, with a current team of approximately 75 staff and 260 volunteers in six offices and additional outreach locations across the county. We are a member of National Citizens Advice and our service is accredited to the Advice Quality Standard. Our volunteers and staff perform front line, high-impact advice work, and everyone who works for us is provided with comprehensive training to allow them to carry out this demanding work.
Key Responsibilities:
- You will lead on Learning and Development across the organisation.
- You will write and deliver our Annual Training Plan and contribute to our Workforce Development Plan to ensure that our staff, volunteers and trustees across the county have the knowledge and skills they need to deliver the best possible advice to our clients.
- The training you provide and arrange for our team will be key to maintaining compliance with the quality and professional standards set by our National association, regulators, and funders.
- You will work closely with your team of L&D Officers to ensure that all training across Oxfordshire is delivered at a consistent standard and maximises opportunities to deliver training efficiently.
- With the help of Advice Service Managers across our offices, you will identify training needs and organise both in-person and online training appropriate to the subject.
- You will ensure that training resources and opportunities for professional development are allocated appropriately across our organisation to maximise the benefit to CAOX as a whole.
- You will develop our capacity to offer training to other organisations and agencies, turning our organisational experience and knowledge into a strategic asset.
Learning & Development Manager employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Citizens Advice Oxfordshire. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for your interview by researching CAOX thoroughly. Understand their mission, values, and recent projects. This will help you tailor your answers and show that you’re genuinely interested in contributing to their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Learning & Development Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Learning & Development Manager role. We want to see how you can contribute to our mission at Citizens Advice Oxfordshire!
Showcase Your Experience: Don’t hold back on sharing your previous experience in training and development. We’re keen to know about any successful training programmes you've led or contributed to, so let us see your achievements shine!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your message better – we love a good list!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you’re familiar with Citizens Advice Oxfordshire and its mission. Understand their training needs and how your experience aligns with their goals. This will show that you’re genuinely interested in the role and ready to contribute.
✨Showcase Your Leadership Skills
As a Learning & Development Manager, you’ll need to demonstrate your ability to lead a team. Prepare examples of how you’ve successfully managed training initiatives or developed staff in previous roles. Highlight your approach to fostering a collaborative environment.
✨Be Ready to Discuss Training Strategies
Think about innovative training methods you’ve used or would like to implement. Be prepared to discuss how you would create an Annual Training Plan and identify training needs across the organisation. This shows you’re proactive and strategic.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation’s current training programmes and future development plans. This not only demonstrates your interest but also gives you valuable insights into how you can make a difference if hired.