Citizens Advice Ipswich is seeking an experienced, well-organised professional to join the Management Team and lead the Core Advice Service. You will manage a team of advice supervisors and volunteers, ensure daily resource allocation across face-to-face, telephone and digital channels, and maintain high quality standards in service delivery.
The role involves coaching advisers, overseeing training programs, and reporting on service demand and trends.
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Advice Services Lead - Manage & Develop Teams in Ipswich employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
