Inbound Contact Centre Adviser

Location Barlow House, Minshull Street, Manchester M1 3DZ

Interviews will take place on Или Jan 2026.

About the role

Ready for a fresh start and a rewarding new role?

If you’re friendly, reliable and keen to learn, we’ll give you all the training and support you need to build a meaningful career.

We’re offering fantastic entry-level opportunities to join our welcoming, professional Contact Centre team at Citizens Advice Manchester. Our modern, comfortable office is right in the heart of the City Centre (just 5 minutes from Piccadilly), and you’ll enjoy a Monday–Friday working week with no late nights or unsociable shifts.

Make a Real Difference Every Day

Do you enjoy helping people? Are you compassionate and great at listening? This could be the perfect role for you. As part of a respected charity, you’ll be helping clients who need support with issues such as benefits, consumer law, debt, employment, energy and housing. You’ll be the first point of contact for those who need advice, reassurance and practical solutions – often at moments when they need it most.

What You’ll Do

• Carry out initial assessments of clients’ needs
• Provide clear, basic advice and self-help information
• Arrange further support where needed
• Help clients understand their rights and the actions they can take

You’ll receive full training before you start, ongoing guidance from experienced colleagues, and plenty of opportunities to develop and progress within our organisation.

What We’re Looking For

• Great customer service experience (contact centre or similar)
• A professional, confident manner and excellent communicationifton skills
• The ability to support people sensitively over the phone kalan
• A strong commitment to equality and fairness

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.