Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support money advisers and ensure high-quality advice for clients in a new project.
- Company: Join a reputable organisation dedicated to providing essential financial support.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: 2+ years as a trained money adviser with strong analytical and feedback skills.
- Other info: Be part of a team committed to continuous improvement and client care.
The predicted salary is between 36000 - 60000 £ per year.
Location: Buxton, Chesterfield, Ilkeston or Matlock
About the role: We’re looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice.
You’ll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real‑time guidance on complex matters. You’ll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.
The ideal candidates will have:
- Minimum 2 years’ experience as a trained money adviser, with strong technical knowledge
- A solid understanding of the money advice quality standards
- Ability to provide clear, supportive and constructive feedback to advisers
- Strong analytical skills, with the ability to identify risks, trends and training needs
- Confident in handling complex or sensitive client situations using professional discretion
- Strong digital skills, including confident use of case management systems
- A commitment to the aims and principles of Citizens Advice
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Money Advice Technical Supervisor in Ilkeston employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Advice Technical Supervisor in Ilkeston
✨Tip Number 1
Network like a pro! Reach out to your connections in the money advice sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of money advice quality standards. We recommend practising common interview questions with a friend or mentor to boost your confidence.
✨Tip Number 3
Showcase your analytical skills during interviews by discussing past experiences where you identified risks or trends. This will demonstrate your ability to provide valuable insights and support adviser development effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Money Advice Technical Supervisor in Ilkeston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Money Advice Technical Supervisor role. Highlight your experience as a money adviser and any relevant technical knowledge that aligns with the job description.
Showcase Your Skills: Don’t forget to emphasise your strong analytical skills and ability to provide constructive feedback. Use specific examples from your past experiences to demonstrate how you've handled complex client situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for helping clients shines through. We want to see your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team.
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on your technical knowledge of money advice standards. Familiarise yourself with the latest compliance regulations and best practices in the industry. This will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Experience
Prepare to discuss your previous experience as a money adviser or supervisor. Think of specific examples where you've provided feedback, handled complex situations, or contributed to adviser development. This will demonstrate your capability and how you can add value to their team.
✨Practice Empathy
Since the role involves supporting clients through sensitive situations, practice how you would approach these conversations. Be ready to share examples of how you've shown empathy and understanding in past roles, as this is crucial for building trust with clients and advisers alike.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through potential challenges you might encounter in the role and how you would handle them. This will showcase your analytical skills and ability to think on your feet, which are key for a Technical Supervisor.
