At a Glance
- Tasks: Provide advice on Universal Credit and linked benefits via phone and webchat.
- Company: Join a supportive team in a Disability Confident organisation.
- Benefits: Enjoy 35 days annual leave, hybrid working, and wellbeing support.
- Other info: Full training provided; we welcome applicants from all backgrounds.
- Why this job: Make a real difference by helping people navigate their benefits.
- Qualifications: Strong communication skills and a non-judgemental approach are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working)
About the role:
We have an opportunity for a Help to Claim Adviser to join our existing advice services team who deliver advice to the public on issues relating to Universal Credit and linked benefits. The role will form part of the national Help to Claim service which provides support to people with queries relating to Universal Credit up to first payment via telephone and webchat between 8am and 6pm Monday to Friday.
We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate. We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Who we are looking for:
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- A solid understanding of the current welfare benefits system (preferred)
What we offer:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Hybrid working: the option to work from home, if it works for you and for us
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Help to Claim Adviser in Ilkeston employer: Citizens Advice BANES
As a Help to Claim Adviser, you will join a supportive and inclusive team dedicated to making a real difference in the lives of individuals navigating Universal Credit. With a generous benefits package, including 35 days of annual leave and a commitment to employee wellbeing, our hybrid working model allows for a balanced work-life experience. We pride ourselves on fostering professional growth and development, ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Help to Claim Adviser in Ilkeston
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on us. Understanding our mission and how we support people with Universal Credit will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or family member. This will help you articulate your thoughts clearly and show off those excellent communication skills we’re looking for.
✨Tip Number 3
Show your empathy! When discussing your experiences, highlight moments where you’ve helped others or demonstrated understanding. This is key for a Help to Claim Adviser, so let that compassionate side shine through!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or our team. It shows you’re genuinely interested and helps you figure out if we’re the right fit for you too.
We think you need these skills to ace Help to Claim Adviser in Ilkeston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Help to Claim Adviser role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally!
Demonstrate Empathy:We’re looking for a non-judgemental and empathetic approach, so share examples of how you've supported others in the past. This will show us that you understand the importance of compassion in this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on Universal Credit and the welfare benefits system. Familiarise yourself with common queries people have and how to address them. This will show your commitment and understanding of the role.
✨Show Your Empathy
During the interview, demonstrate your non-judgemental and empathetic approach. Use examples from past experiences where you've helped others, especially in challenging situations. This is crucial for a Help to Claim Adviser.
✨Communicate Clearly
Practice your verbal and written communication skills. You might be asked to explain complex information simply, so think about how you can convey your thoughts clearly and effectively. Role-play with a friend if you can!
✨Tech Savvy is Key
Since strong IT and digital skills are essential, be prepared to discuss your experience with various systems. If you’ve learned new software quickly in the past, share that! It’ll show you’re adaptable and ready to tackle any tech challenges.
