At a Glance
- Tasks: Provide housing and debt advice to residents facing Cost of Living issues.
- Company: Join a friendly team at Dacorum Citizens Advice.
- Benefits: Gain valuable experience, with training opportunities and a supportive work environment.
- Other info: Office-based role with potential for further training and career growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in giving generalist advice, ideally with knowledge of housing law.
The predicted salary is between 30000 - 40000 £ per year.
Location: Dacorum
Workplace: Office based
Contract: Fixed term contract, until 31 March 2029
Interviews will take place on 30 June 2026.
About the role:
Through Crisis Resilience Fund (Cost of Living) funding, Dacorum Citizens Advice are recruiting a qualified, experienced Housing & Debt Adviser to join our friendly team to deliver housing and debt advice to Dacorum residents with Cost of Living issues, largely in person and also by phone & email. This is an office based role in Hemel Hempstead.
The successful applicant will have recent experience of giving generalist advice to clients, including benefits advice as it relates to housing matters and budgeting and debt advice including income maximisation. Ideally, Money & Pension Service (MaPs) or IMA trained, although debt training can be provided for the right candidate. This is an ideal opportunity for someone who has knowledge and experience of housing law, giving advice, and is looking for the opportunity to further develop their skills, as further housing training can be provided for the right candidate.
The Housing & Debt Adviser will support clients with advice and support to act and negotiate with third parties as appropriate, for example:
- Homelessness applications and appeals
- Challenging other decisions eg LA points allocation, tenancy demotion
- Advising clients facing eviction by; challenging validity of S8 notices, challenging retaliatory or other illegal evictions, liaising with social housing and private landlords and their agents to prevent evictions, assisting clients with completion of court forms to challenge, suspend or dismiss proceedings
- Disrepair
- Complaints to Housing Providers through to Housing/Local Government Ombudsman services
- Refer or signpost clients to other advisers or specialist agencies as appropriate.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Housing & Debt Adviser (PT) CRF employer: Citizens Advice BANES
Dacorum Citizens Advice is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while making a meaningful impact in the community. With a focus on professional development, we provide opportunities for further training in housing law and debt advice, ensuring our team members grow alongside their careers. Located in Hemel Hempstead, our office-based role allows for direct engagement with clients, fostering a collaborative culture that values every contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Debt Adviser (PT) CRF
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and debt advice sector. Let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for Housing & Debt Adviser roles and practice your responses. We recommend using role-play with a friend to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work, especially any success stories related to housing law or debt advice. This will help you stand out and demonstrate your expertise during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing & Debt Adviser (PT) CRF
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing & Debt Adviser role. Highlight your relevant experience in housing law and debt advice, and show us how your skills align with what we're looking for.
Showcase Your Experience:We want to see your recent experience in giving generalist advice, especially around benefits and budgeting. Use specific examples to demonstrate how you've helped clients in similar situations before.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on housing law and debt advice principles. Familiarise yourself with the specific challenges Dacorum residents face, especially around Cost of Living issues. This will show your potential employer that you're not just qualified, but also genuinely interested in making a difference.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to housing and debt advice, and practice articulating your experience clearly. This will help you feel more confident and prepared when it’s your turn to shine.
✨Showcase Your Skills
Be ready to discuss specific examples from your past work where you've successfully helped clients with housing or debt issues. Highlight your problem-solving skills and how you’ve navigated complex situations, as this will demonstrate your capability to handle the role effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team you'll be working with. This shows your enthusiasm and helps you gauge if the workplace culture aligns with your values. Plus, it gives you a chance to learn more about how you can contribute to their mission.
