At a Glance
- Tasks: Support clients in person, triaging their needs and providing essential advice.
- Company: Join Dacorum Citizens Advice, a friendly team dedicated to helping the community.
- Benefits: Fixed-term contract with opportunities for professional growth and development.
- Other info: Work in a supportive environment with a focus on inclusivity.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Excellent interpersonal skills and ability to manage client expectations.
The predicted salary is between 30000 - 40000 £ per year.
Through Crisis Resilience Fund (Cost of Living) funding, Dacorum Citizens Advice are recruiting an experienced Citizens Advice Triage Assessor to join our friendly team. The role is to support clients who visit our office in person, ensuring everyone who needs to can access our service.
The successful candidate will have excellent interpersonal skills to support clients in person who visit our office in Hemel Hempstead seeking advice and information on a broad range of issues. You'll have the ability to interview clients using sensitive listening and questioning skills to get to the root of their issues whilst maintaining structure and control of the conversation. You should also be able to adapt your approach for different client needs, including use of a telephone interpreter.
The successful candidate will give advice and information from agreed sources and write succinct and professional case notes on our confidential client management system in accordance with quality requirements. An important attribute for this role is excellent time management and the ability to work under pressure and manage client expectations in order to meet demand.
Triage ProcessThe purpose of the role is to triage clients in a timely manner to:
- Establish their issues through sensitive questioning and listening
- Assess client capability to access appropriate support
- Give relevant information to deal with their problems.
The role covers a broad scope of advice: benefits, debt and money, consumer, housing, family, law and courts, immigration and health. You should be prepared to fully examine the issue the client presents and sometimes explore further to establish any additional or underlying issues not initially presented. The role includes signposting or referring to other organisations and/or providing information or booking a full advice appointment, according to the needs of the client.
You will work with a skilled and highly motivated team and be continuously supported in your role.
Contract Details: Fixed term contract, until 31 March 2029.
We're Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
In Person Triage Assessor (PT) in Hemel Hempstead employer: Citizens Advice BANES
Dacorum Citizens Advice is an exceptional employer, offering a supportive and inclusive work environment in Hemel Hempstead. With a strong focus on employee growth and development, we provide continuous training opportunities and foster a culture of teamwork and respect. Our commitment to making a meaningful impact in the community, combined with our status as a Disability Confident employer, makes us an ideal place for those seeking a rewarding career in client support.
StudySmarter Expert Advice🤫
We think this is how you could land In Person Triage Assessor (PT) in Hemel Hempstead
✨Tip Number 1
Get to know the company! Research Dacorum Citizens Advice and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! Since the role involves direct client interaction, consider role-playing scenarios with friends or family. This will help you feel more confident when it comes to sensitive questioning and listening.
✨Tip Number 3
Prepare for the unexpected! Clients may present issues you weren't prepared for, so think about how you'd handle various situations. Being adaptable is key, and showing that you can think on your feet will impress the interviewers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets the attention it deserves and shows your enthusiasm for the role.
We think you need these skills to ace In Person Triage Assessor (PT) in Hemel Hempstead
Some tips for your application 🫡
Show Your Interpersonal Skills:In your application, make sure to highlight your excellent interpersonal skills. We want to see how you can connect with clients and support them effectively, so share any relevant experiences that showcase your ability to listen and communicate sensitively.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate succinctness, especially when it comes to case notes. Make sure your writing reflects this quality, as it’s crucial for the role of a Triage Assessor.
Tailor Your Approach:Adapt your application to reflect the diverse needs of clients you'll be working with. Mention any experience you have in using different communication methods, like telephone interpreters, to show us you're ready to meet various client needs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Citizens Advice BANES
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Triage Assessor. Familiarise yourself with the types of issues clients may present, such as benefits, debt, and housing. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Listening Skills
Since this role requires excellent interpersonal skills, practice active listening techniques. You might want to role-play with a friend or family member, focusing on how to ask sensitive questions and respond appropriately. This will prepare you for the real-life scenarios you'll encounter when assessing clients.
✨Showcase Your Time Management Abilities
Be ready to discuss how you manage your time effectively, especially under pressure. Think of examples from your past experiences where you successfully handled multiple tasks or tight deadlines. This will reassure the interviewers that you can meet client demands efficiently.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the team and the organisation. For instance, you could ask about the support available for new assessors or how the team collaborates to handle complex cases.
