At a Glance
- Tasks: Support clients with advice on welfare, debt, housing, and more in a face-to-face role.
- Company: Join Dacorum Citizens Advice, a friendly team dedicated to community support.
- Benefits: Fixed-term contract with opportunities for professional growth and community impact.
- Other info: Flexible working locations across Dacorum with a focus on community outreach.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in providing advice and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Across Dacorum
Workplace: Office based
Contract: Fixed term contract, until 31 March 2029
Interviews will take place on 1 July 2026.
About the role:
Through Crisis Resilience Fund (Cost of Living-Community Outreach) funding, Dacorum Citizens Advice are recruiting a Generalist Adviser with experience of supporting clients in all areas of advice in a face-to-face role, to join our friendly team. The successful candidate will have experience of giving full advice and taking action for clients across all advice areas including:
- welfare benefits (including Benefit Checks)
- debt
- housing
- family
- employment
- consumer
- immigration to Level 1
This role is supporting residents of Dacorum with a confidential information and advice service, working independently at outreach community locations in Dacorum, supporting community awareness talks, and by appointment in person or telephone in our Hemel Hempstead or Berkhamsted offices. Ability to easily travel independently to outreach locations.
The successful candidate will be empathetic to the particular needs of our clients and have an excellent telephone manner and good IT skills, happy to work via three-way calls with professional interpreters where needed, to support clients in person, over the telephone and email with a broad range of issues. Sensitive listening and questioning skills are crucial to get to the root of clients' issues whilst maintaining structure and control of the conversation to support clients in a timely manner.
Demonstrable advice and information experience supporting vulnerable clients and awareness of safeguarding issues, and sensitivity to other factors affecting clients. Knowledge of multiple enquiry areas to aid with identifying emergencies, supporting clients and making referrals where appropriate and to monitor & maintain advice quality standards.
We're Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Generalist Adviser (PT) Community Outreach in Hemel Hempstead employer: Citizens Advice BANES
Dacorum Citizens Advice is an exceptional employer, offering a supportive and inclusive work environment where employees can make a meaningful impact in the community. With a focus on professional development and a commitment to diversity, we provide our team with opportunities for growth while ensuring a collaborative culture that values empathy and client care. Working in Dacorum allows you to engage directly with residents, making a real difference in their lives through our comprehensive advice services.
StudySmarter Expert Advice🤫
We think this is how you could land Generalist Adviser (PT) Community Outreach in Hemel Hempstead
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can tailor your answers to show how you fit into their culture. Plus, it’ll help you ask insightful questions that impress the interviewers!
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine, not like a robot reciting lines. Use examples from your experience to showcase your skills in action!
✨Tip Number 3
Dress appropriately for the interview, even if it’s a casual setting. First impressions matter, and looking smart shows you’re serious about the role. Plus, it’ll boost your confidence when you walk in!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that keeps you on their radar and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Generalist Adviser (PT) Community Outreach in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Generalist Adviser role. Highlight your experience in giving advice across various areas like welfare benefits, debt, and housing. We want to see how your skills match what we're looking for!
Showcase Your Empathy:In your application, emphasise your ability to connect with clients and understand their needs. Share examples of how you've supported vulnerable clients in the past. This will show us that you have the sensitivity we value in our team.
Highlight Your Communication Skills:Since this role involves a lot of interaction, make sure to mention your excellent telephone manner and IT skills. If you've worked with interpreters or in diverse environments, let us know! We love candidates who can communicate effectively with everyone.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on the key areas of advice mentioned in the job description, like welfare benefits, debt, and housing. Being able to discuss these topics confidently will show that you're prepared and knowledgeable.
✨Empathy is Key
Since this role involves supporting vulnerable clients, practice demonstrating empathy during your interview. Think of examples where you've shown understanding and sensitivity in past roles, as this will resonate well with the interviewers.
✨Showcase Your Communication Skills
Prepare to highlight your excellent telephone manner and IT skills. You might be asked to role-play a scenario, so think about how you would handle a call with a client needing support. Clear and effective communication is crucial!
✨Be Ready for Real-Life Scenarios
Expect questions that ask how you would handle specific client situations. Prepare some examples from your experience where you successfully supported clients through challenges, focusing on your listening and questioning skills.
