At a Glance
- Tasks: Advise clients on Universal Credit and support them through the claims process.
- Company: Join a dedicated team focused on helping individuals access welfare support.
- Benefits: Fixed-term contract until March 2027 with valuable experience in welfare rights.
- Other info: Opportunity to work in a supportive environment with clear targets and goals.
- Why this job: Make a real difference in people's lives by guiding them to financial support.
- Qualifications: Experience in welfare rights and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Fixed term contract, until 31 March 2027
About the role:
We are looking for an experienced welfare rights adviser to join our Help to Claim team, to advise clients on their entitlement to Universal Credit and support them from making a claim through to their first payment. You will guide people through the claims process, offering tailored support up to their first payment and ensuring that they are able to manage the claim when it is in payment. You will carry out benefit checks and identify appropriate referrals for advice needs outside the scope of the project.
You will play a key role in ensuring clients receive good quality advice and strong communication skills are essential for helping clients via telephone and digital channels, as well as the ability to contribute to team rotas, targets and KPIs.
Help to Claim Welfare Advisor employer: Citizens Advice BANES
As a Help to Claim Welfare Advisor, you will be part of a dedicated team that values compassion and support, making a real difference in the lives of clients navigating the complexities of Universal Credit. Our organisation fosters a collaborative work culture, offering ongoing training and development opportunities to enhance your skills and career progression. Located in a vibrant community, we provide a supportive environment where your contributions are recognised and rewarded, ensuring you feel valued as part of our mission to empower individuals in need.
StudySmarter Expert Advice🤫
We think this is how you could land Help to Claim Welfare Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare sector and let them know you're on the hunt for a Help to Claim Welfare Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role involves guiding clients through the claims process, it’s crucial to be clear and supportive. Try role-playing with a friend or family member to get comfortable with explaining complex information in a simple way.
✨Tip Number 3
Stay organised! Keep track of the jobs you apply for, including details about the company and the role. This will help you tailor your approach and follow up effectively, showing potential employers that you’re genuinely interested in their position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that perfect job. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Help to Claim Welfare Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with welfare rights and Universal Credit. We want to see how your skills match the role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate how you’ve effectively communicated with clients in the past. Whether it’s through phone calls or digital channels, let us know how you’ve made a difference!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for helping clients shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on Universal Credit and the claims process. Familiarise yourself with common issues clients face and how to resolve them. This will show your expertise and help you answer questions confidently.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining complex concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with different scenarios you might encounter during the interview.
✨Show Your Empathy
Clients will be looking for support during a challenging time, so be prepared to demonstrate your empathy and understanding. Think of examples from your past experiences where you've helped someone through a tough situation.
✨Be Ready for Team Dynamics
This role involves contributing to team targets and KPIs, so be ready to discuss how you work within a team. Share examples of how you've collaborated with others to achieve goals, and highlight your flexibility in adapting to team needs.
