At a Glance
- Tasks: Support first-time Universal Credit claimants through advice and digital assistance.
- Company: Join a dedicated team making a difference in people's lives.
- Benefits: Training provided, flexible hours, and the chance to help your community.
- Other info: Great opportunity for personal growth and making a real impact.
- Why this job: Be part of a supportive team and empower others to navigate Universal Credit.
- Qualifications: IT proficiency and strong communication skills; welfare benefits knowledge is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Interviews will take place on 5 November 2025.
About the role
We are looking for an additional team member to join our existing Universal Credit Support - Help to Claim team.
The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential, as training can be provided for the right candidate.
You must be proficient in IT with effective communication skills.
To apply, please email amanda.wood@southgloscab.org.uk
#J-18808-LjbffrHelp To Claim Adviser - Universal Credit in Bristol employer: Citizens Advice BANES
Join our dedicated team at South Gloucestershire Citizens Advice Bureau, where we prioritise a supportive and inclusive work culture that empowers employees to make a real difference in the community. With comprehensive training provided for the Help To Claim Adviser role, you will have ample opportunities for personal and professional growth while enjoying the benefits of flexible working arrangements and a collaborative environment. Located in the heart of South Gloucestershire, we offer a unique chance to engage with diverse clients and contribute to their journey towards financial stability.
StudySmarter Expert Advice🤫
We think this is how you could land Help To Claim Adviser - Universal Credit in Bristol
✨Tip Number 1
Get to know the company and its mission! Before your interview, do a bit of research on the organisation's values and how they align with your own. This will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your communication skills! Since this role involves advising and supporting claimants, be ready to demonstrate how you can explain complex information clearly and effectively during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Help To Claim Adviser - Universal Credit in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Help To Claim Adviser role. We want to see how you can contribute to our team, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since effective communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us see your communication prowess shine!
Highlight Your IT Proficiency:As we’re looking for someone who’s proficient in IT, make sure to mention any relevant software or tools you’re familiar with. If you’ve used digital channels to support others before, share those experiences with us!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Familiarise yourself with Universal Credit and the welfare benefits system. Even if you don’t have direct experience, understanding the basics will show your enthusiasm and willingness to learn.
✨Show Off Your Communication Skills
Since effective communication is key for this role, practice explaining complex ideas simply. You might even want to role-play common scenarios you could encounter while advising claimants.
✨Tech Savvy is a Must
Brush up on your IT skills! Be ready to discuss any relevant software or tools you’ve used in the past. If you’re not familiar with certain digital channels, do a bit of research to show you’re proactive.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team and the support services they provide. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
