At a Glance
- Tasks: Support individuals through challenging situations and provide high-quality assistance.
- Company: Citizens Advice Solent East, dedicated to creating lasting change in communities.
- Benefits: Inclusive workplace, structured training, flexible working options, and career progression.
- Other info: Join a trusted service valued by the community.
- Why this job: Make a real difference in people's lives every day with a supportive team.
- Qualifications: Compassionate individuals who thrive in complex situations and enjoy helping others.
The predicted salary is between 30000 - 40000 £ per year.
Interviews will take place on 22 June 2026.
About the role
Be part of a service that changes lives every single day. Every day, our team supports people through some of their most challenging moments — from helping families keep a roof over their heads to guiding individuals out of debt and uncertainty. At Citizens Advice Solent East, you’ll be part of a service committed to creating real, lasting change for individuals, families and communities across our local area. This role is ideal for someone who cares deeply about helping others, thrives in a supportive team, and is confident navigating complex situations with empathy and clarity.
What you will be doing
- Providing high quality support to people who need it most
- Helping clients navigate complex and often sensitive situations
- Working as part of a friendly, experienced and dedicated team
- Contributing to a service that is trusted and valued across our communities
What we offer
- A welcoming, inclusive and supportive workplace
- Structured training and ongoing development opportunities
- The chance to build specialist knowledge and progress your career
- Flexible working options (where applicable)
- A role where your work has a visible, meaningful impact every day
If you are motivated, compassionate and ready to make a real difference, we would love to hear from you. Join us — and help change lives every day.
Generalist Adviser in Havant employer: Citizens Advice BANES
At Citizens Advice Solent East, we pride ourselves on being an exceptional employer dedicated to making a tangible difference in our communities. Our inclusive and supportive work culture fosters personal and professional growth, offering structured training and flexible working options that empower our team members to thrive. Join us in a role where your compassion and commitment can lead to meaningful change every day.
StudySmarter Expert Advice🤫
We think this is how you could land Generalist Adviser in Havant
✨Tip Number 1
Get to know the company! Research Citizens Advice Solent East and understand their mission. This will help you connect your passion for helping others with their values during interviews.
✨Tip Number 2
Practice your empathy skills! Think of examples from your past where you've helped someone through a tough time. Being able to share these stories will show your genuine care for clients.
✨Tip Number 3
Prepare questions for your interviewers. Asking insightful questions about the team and their challenges shows you're genuinely interested in the role and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of our amazing team.
We think you need these skills to ace Generalist Adviser in Havant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight your commitment to supporting those in need.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon and focus on what makes you a great fit for the role of Generalist Adviser.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your experience in navigating complex situations and working within a team. We want to see how your unique background aligns with our mission at Citizens Advice Solent East.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do — just follow the prompts and you’ll be all set!
How to prepare for a job interview at Citizens Advice BANES
✨Understand the Role
Before the interview, take some time to really understand what being a Generalist Adviser involves. Familiarise yourself with the types of challenges clients face and think about how you can provide support. This will help you answer questions more confidently and show your genuine interest in the role.
✨Show Your Empathy
Since this role is all about helping others, be prepared to demonstrate your empathy during the interview. Think of examples from your past experiences where you've helped someone through a tough situation. This will highlight your ability to connect with clients and navigate sensitive topics.
✨Teamwork Matters
Citizens Advice Solent East values teamwork, so be ready to discuss how you work within a team. Share specific instances where you collaborated with others to achieve a common goal. This will show that you’re not just a lone wolf but someone who thrives in a supportive environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the workplace is the right fit for you. Consider asking about the training opportunities or how the team supports each other in challenging situations.
