At a Glance
- Tasks: Support individuals through challenging times and help them navigate complex situations.
- Company: Citizens Advice Solent East, dedicated to creating real change in communities.
- Benefits: Inclusive workplace, structured training, flexible working options, and career progression.
- Other info: Join a supportive team and be part of a trusted service.
- Why this job: Make a meaningful impact every day by helping those in need.
- Qualifications: Empathy, motivation, and the ability to handle sensitive situations.
The predicted salary is between 30000 - 40000 € per year.
About the role
Be part of a service that changes lives every single day. Every day, our team supports people through some of their most challenging moments - from helping families keep a roof over their heads to guiding individuals out of debt and uncertainty. At Citizens Advice Solent East, you’ll be part of a service committed to creating real, lasting change for individuals, families and communities across our local area. This role is ideal for someone who cares deeply about helping others, thrives in a supportive team, and is confident navigating complex situations with empathy and clarity.
What you will be doing:
- Providing high quality support to people who need it most
- Helping clients navigate complex and often sensitive situations
- Working as part of a friendly, experienced and dedicated team
- Contributing to a service that is trusted and valued across our communities
What we offer:
- A welcoming, inclusive and supportive workplace
- Structured training and ongoing development opportunities
- The chance to build specialist knowledge and progress your career
- Flexible working options (where applicable)
- A role where your work has a visible, meaningful impact every day
If you are motivated, compassionate and ready to make a real difference, we would love to hear from you. Join us - and help change lives every day.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Empathetic Generalist Adviser — Community Support in Havant employer: Citizens Advice BANES
At Citizens Advice Solent East, we pride ourselves on being an exceptional employer dedicated to making a tangible difference in our community. Our inclusive and supportive workplace fosters personal and professional growth through structured training and flexible working options, ensuring that every team member can thrive while contributing to meaningful change. Join us in a role where your compassion and expertise will directly impact the lives of individuals and families in need.
StudySmarter Expert Advice🤫
We think this is how you could land Empathetic Generalist Adviser — Community Support in Havant
✨Tip Number 1
Get to know the company and its mission. Before your interview, spend some time researching Citizens Advice Solent East. Understand their values and the impact they have on the community. This will help you connect your experiences to their goals during the conversation.
✨Tip Number 2
Practice your empathy skills. Since this role is all about supporting people through tough times, think of examples from your past where you've shown compassion and understanding. Be ready to share these stories in your interview to demonstrate your fit for the team.
✨Tip Number 3
Prepare questions that show your interest. At the end of the interview, ask thoughtful questions about the team dynamics or how they measure success in their support services. This shows you're genuinely interested in contributing to their mission.
✨Tip Number 4
Follow up after your interview. A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Empathetic Generalist Adviser — Community Support in Havant
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic nature. Share experiences where you've helped others through tough times, as this role is all about supporting people in need.
Be Clear and Concise:We want to see your communication skills shine! Keep your application clear and to the point. Use straightforward language to explain your experiences and how they relate to the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to the job description. Show us how your skills and experiences align with what we’re looking for in an Empathetic Generalist Adviser.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this impactful role!
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Empathy
In this role, empathy is key. Be prepared to share examples from your past experiences where you've helped others through tough situations. This will demonstrate your ability to connect with clients and understand their needs.
✨Know the Organisation
Research Citizens Advice Solent East thoroughly. Understand their mission, values, and the specific challenges they address in the community. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing the questions but really understanding them. Respond thoughtfully, and don’t hesitate to ask for clarification if needed. It shows you value communication and are ready to support clients effectively.
✨Highlight Teamwork Skills
Since you'll be working as part of a dedicated team, be ready to discuss your teamwork experiences. Share how you've collaborated with others to achieve common goals, especially in challenging situations. This will illustrate your ability to thrive in a supportive environment.
