At a Glance
- Tasks: Support individuals through challenging times and help them navigate complex situations.
- Company: Citizens Advice Solent East, dedicated to creating real change in communities.
- Benefits: Inclusive workplace, structured training, flexible working options, and career progression.
- Other info: Join a friendly team committed to making a difference.
- Why this job: Make a meaningful impact every day by helping those in need.
- Qualifications: Empathy, motivation, and a passion for supporting others.
The predicted salary is between 30000 - 40000 € per year.
Interviews will take place on 23 June 2026.
About the role
Be part of a service that changes lives every single day. Every day, our team supports people through some of their most challenging moments - from helping families keep a roof over their heads to guiding individuals out of debt and uncertainty. At Citizens Advice Solent East, you’ll be part of a service committed to creating real, lasting change for individuals, families and communities across our local area. This role is ideal for someone who cares deeply about helping others, thrives in a supportive team, and is confident navigating complex situations with empathy and clarity.
What you will be doing:
- Providing high quality support to people who need it most
- Helping clients navigate complex and often sensitive situations
- Working as part of a friendly, experienced and dedicated team
- Contributing to a service that is trusted and valued across our communities
What we offer:
- A welcoming, inclusive and supportive workplace
- Structured training and ongoing development opportunities
- The chance to build specialist knowledge and progress your career
- Flexible working options (where applicable)
- A role where your work has a visible, meaningful impact every day
If you are motivated, compassionate and ready to make a real difference, we would love to hear from you. Join us - and help change lives every day.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Empathetic Generalist Adviser — Community Support in Hampshire employer: Citizens Advice BANES
At Citizens Advice Solent East, we pride ourselves on being an exceptional employer dedicated to making a tangible difference in our community. Our inclusive and supportive workplace fosters personal and professional growth through structured training and flexible working options, ensuring that every team member can thrive while contributing to meaningful change. Join us in a role where your compassion and expertise will directly impact the lives of individuals and families in need.
StudySmarter Expert Advice🤫
We think this is how you could land Empathetic Generalist Adviser — Community Support in Hampshire
✨Tip Number 1
Get to know the company and its values before your interview. Research Citizens Advice Solent East and understand their mission to support communities. This will help you connect your passion for helping others with their goals during the conversation.
✨Tip Number 2
Practice your empathy skills! Think of examples from your past where you've helped someone through a tough time. Be ready to share these stories in your interview to show how you can navigate complex situations with care and clarity.
✨Tip Number 3
Prepare questions to ask at the end of your interview. This shows you're genuinely interested in the role and the team. Ask about their training opportunities or how they support each other in challenging situations – it’ll highlight your commitment to being part of a supportive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our community-focused team right from the start.
We think you need these skills to ace Empathetic Generalist Adviser — Community Support in Hampshire
Some tips for your application 🫡
Show Your Empathy:When writing your application, let your compassionate side shine through. Share experiences where you've helped others or navigated tricky situations with care. We want to see how you connect with people!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you're a great fit!
Tailor Your Application:Make sure to customise your application for this role. Highlight relevant experiences that align with the job description. We love seeing how your background fits into our mission of making a difference in the community.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice BANES
✨Understand the Role
Before the interview, take some time to really understand what being an Empathetic Generalist Adviser involves. Familiarise yourself with the types of challenges clients face and think about how you can provide support. This will help you demonstrate your genuine interest in the role.
✨Showcase Your Empathy
Since this role is all about helping others, be prepared to share examples from your past experiences where you've shown empathy and understanding. Think of specific situations where you’ve made a difference in someone’s life, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Practice responding to these types of questions by outlining your thought process and how you would approach each scenario with care and clarity.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the impact of the work. This shows your enthusiasm for the role and helps you gauge if the workplace culture aligns with your values, especially regarding support and inclusivity.
