At a Glance
- Tasks: Welcome clients and support them in accessing vital advice services.
- Company: Join a values-driven organisation making a real difference in local communities.
- Benefits: Gain valuable experience in a supportive team with a focus on community impact.
- Other info: Dynamic role in a fast-paced environment with opportunities for personal growth.
- Why this job: Be the first point of contact, helping people navigate life's challenges.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Are you passionate about helping people and providing excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same? We’re looking for a friendly, organised and proactive Meet & Greet / Administrator to join our Kent Advice Hub team. This is a rewarding opportunity to play a vital role in helping people access the advice and support they need.
As the first point of contact for clients, you’ll welcome and support individuals accessing our video advice service, guide them through the process, manage appointments and client records, and help ensure the smooth running of our service. You’ll also provide a range of administrative support, helping our teams deliver high-quality advice to people across Kent.
What you’ll be doing:
- Supporting clients to access Kent Advice Hub and Citizens Advice services
- Managing online demand and adviser availability
- Assisting with client paperwork and maintaining accurate records
- Uploading documents and updating Casebook records
- Supporting office administration, post management and shared inboxes
- Working with colleagues to deliver an efficient, welcoming and accessible service
We’re looking for someone who:
- Has experience in an administration, reception, customer service or client-facing role
- Has excellent communication and organisational skills
- Is confident using digital systems and managing information accurately
- Enjoys helping people and delivering great customer service
- Can work calmly and professionally in a busy environment
- Shares our commitment to supporting local communities
At North & West Kent Citizens Advice & Kent Law Centre, you’ll be part of a values-driven organisation making a real difference to people’s lives every day. You’ll join a supportive team committed to helping communities across Kent navigate life’s challenges and find their way forward.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Kent Advice Hub Meet & Greet / Administrator in Gravesend employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, dedicated to making a meaningful impact in the Aldershot community through its focus on energy access and debt solutions. With a supportive work culture that prioritises employee growth and development, staff members are encouraged to enhance their skills while working collaboratively to address complex energy issues. The unique opportunity to supervise outreach initiatives allows for direct engagement with the community, making this role not only rewarding but also vital in fostering positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Kent Advice Hub Meet & Greet / Administrator in Gravesend
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Citizens Advice BANES. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Citizens Advice BANES before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Kent Advice Hub Meet & Greet / Administrator in Gravesend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Citizens Advice BANES:Your cover letter is your chance to shine! Tell us why you want to work at Citizens Advice BANES specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Citizens Advice BANES!
How to prepare for a job interview at Citizens Advice BANES
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
