At a Glance
- Tasks: Support debt advisers with technical guidance and improve advice quality for clients in need.
- Company: Community-focused organisation making a real difference in people's lives.
- Benefits: Full training provided, inclusive workplace, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and community support.
- Why this job: Join a passionate team helping people overcome financial challenges and make a positive impact.
- Qualifications: Strong communication skills and a willingness to learn about debt support.
The predicted salary is between 30000 - 40000 £ per year.
With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.
We are seeking a Technical Support Officer to join our team and provide debt advice support through a range of channels to our debt advisers and caseworkers, who are helping clients who are experiencing consumer related debt (with a focus on energy debt).
This will involve:
- Providing caseworkers with technical guidance where needed;
- Undertaking file reviews, observations and feedback sessions with caseworkers;
- Measuring and evaluating file reviews against quality frameworks;
- Identifying and sharing best practice with caseworkers;
- Ensuring that the training and development needs of caseworkers are identified;
- Developing processes and procedures that improve or sustain the quality of advice given.
Full training will be provided.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
CEDA Technical Support Officer in Grantham employer: Citizens Advice BANES
As a leading organisation dedicated to supporting our community, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees. With comprehensive training and development opportunities, particularly for the CEDA Technical Support Officer role, we ensure our team members are equipped to make a meaningful impact in the lives of those we serve. Located in the heart of Grantham, Spalding, and Stamford, our outreach centres provide a unique chance to engage with a diverse population while contributing to vital services that help individuals overcome financial challenges.
StudySmarter Expert Advice🤫
We think this is how you could land CEDA Technical Support Officer in Grantham
✨Tip Number 1
Network like a pro! Reach out to current employees at the organisation through LinkedIn or local events. A friendly chat can give us insider info on what they’re really looking for in a Technical Support Officer.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of consumer-related debt, especially energy debt. We want to show that we’re not just familiar with the topic but also passionate about helping clients move on with their lives.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help us articulate our thoughts clearly and confidently, especially when discussing how we can support caseworkers and improve advice quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team that supports our community.
We think you need these skills to ace CEDA Technical Support Officer in Grantham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Technical Support Officer. We want to see how you can specifically contribute to supporting our debt advisers and caseworkers.
Showcase Relevant Experience:When detailing your previous roles, focus on any experience related to providing technical guidance or support. We love seeing examples of how you've helped others improve their processes or skills in similar environments.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you understand the basics of consumer-related debt, especially energy debt. Brush up on relevant legislation and best practices in debt advice. This will show that you're not just interested in the role but also knowledgeable about the challenges faced by clients.
✨Showcase Your Communication Skills
As a Technical Support Officer, you'll be guiding caseworkers. Practice explaining complex concepts in simple terms. During the interview, use clear examples of how you've communicated effectively in past roles, especially in training or support scenarios.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified issues and implemented solutions. Be ready to discuss how you would approach file reviews and feedback sessions, ensuring quality frameworks are met. This will highlight your proactive nature and commitment to improvement.
✨Emphasise Teamwork and Collaboration
This role involves working closely with caseworkers and other team members. Share examples of how you've successfully collaborated in the past. Highlight your ability to identify training needs and share best practices, showing that you’re a team player who values collective success.
