At a Glance
- Tasks: Empower people with practical advice on money, housing, and benefits.
- Company: Join Citizens Advice Shropshire, a diverse and impactful organisation.
- Benefits: 28 days holiday, bank holidays, and flexible hours.
- Other info: Collaborative team environment with opportunities for personal growth.
- Why this job: Make a real difference in your community every day.
- Qualifications: Passion for helping others and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Apply before 11.59pm on 12 July 2026.
Location: Shrewsbury Office but required to attend outreaches across the county.
Interviews will take place on 22 July 2026.
About the role:
Make a Real Difference Every Day. At Citizens Advice Shropshire, we stand alongside people when they need it most — helping them navigate financial pressures, housing challenges, benefit systems, and the ongoing cost-of-living crisis. Every conversation matters. Every solution counts.
Why This Role Matters:
As part of our team, you won’t just give advice — you’ll empower people to take control of their lives, challenge unfair systems, and build a fairer future for our communities.
What You’ll Be Doing:
- Provide practical, life-changing advice across areas like:
- Money and budgeting
- Welfare benefits and income maximisation
- Housing and employment
- Energy, consumer issues and more
- Support clients via phone, face-to-face appointments, and community outreach
- Help clients complete forms, challenge decisions, and navigate complex systems
- Work alongside a collaborative team of advisers and volunteers
- Contribute to campaigns that challenge unfair policies and systems
This is hands-on, meaningful work where your expertise will have a direct impact every single day.
The Details:
- Hours: 37 hours per week (job share considered)
- Holidays: 28 days + bank holidays
We are proud to be an organisation that values diversity, champions equality, and challenges discrimination — and we welcome applications from people of all backgrounds.
If you want a career that combines challenge, purpose, and real human impact — this could be the role for you.
Generalist Adviser / Trainee Generalist Adviser employer: Citizens Advice BANES
At Citizens Advice Shropshire, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. Our team is dedicated to making a real difference in the community, offering meaningful opportunities for personal and professional growth while providing essential services to those in need. With generous holiday allowances and a commitment to diversity, we empower our employees to thrive both in their roles and in their careers.
