At a Glance
- Tasks: Deliver advice on benefits, debt, housing, and more while supervising a friendly team.
- Company: Join Citizens Advice Tandridge District, a supportive and community-focused organisation.
- Benefits: Gain valuable experience, training opportunities, and contribute to meaningful community support.
- Other info: Flexible working hours and a chance to lead and inspire volunteers.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Must be willing to train as a Generalist Adviser; great people skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Citizens Advice Tandridge District have an exciting opportunity to join our small friendly advice team, working in our Caterham and Oxted offices.
Responsibilities:
- Deliver advice and casework in the core service and supporting projects on a wide range of issues such as benefits, debt, housing, employment, family and immigration.
- Interview and assist clients with in-depth benefits checks, applications and form completion, budgeting advice and money management; and negotiate with third parties.
- Supervise the advice team as they provide advice and information face to face, via email and on the telephone.
- Manage the practicalities of the advice session, ensuring adequate staffing and resources by maintaining the staff rota and client appointment system.
- Support the training and development of newly appointed advice volunteers.
- Ensure that we continue to provide a high-quality advice service that meets quality standards, including case checking.
Qualifications:
- Be a trained Generalist Adviser / Advice Session Supervisor and/or willing to complete the appropriate training.
- Have excellent people skills, a flexible approach, an interest in problem solving and the ability to work both independently and as part of a team to manage a busy workload.
- Experience of working in the advice sector and of managing volunteers.
We're Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Generalist Adviser/Advice Session Supervisor employer: Citizens Advice BANES
Citizens Advice Tandridge District is an exceptional employer, offering a supportive and inclusive work environment in the heart of Caterham and Oxted. With a strong commitment to employee development, we provide comprehensive training opportunities for our team members, ensuring they are well-equipped to deliver high-quality advice services. Our friendly culture fosters collaboration and innovation, making it a rewarding place to work for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Generalist Adviser/Advice Session Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the advice sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to the role. Think about scenarios where you've demonstrated your problem-solving skills or managed a team, as these will be key in showcasing your fit for the Generalist Adviser position.
✨Tip Number 3
Show your passion for helping others! During interviews, share specific examples of how you've made a difference in clients' lives. This will highlight your commitment to providing high-quality advice services.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our friendly advice team.
We think you need these skills to ace Generalist Adviser/Advice Session Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about providing quality advice and support to clients.
Tailor Your Experience:Make sure to highlight any relevant experience you have in the advice sector or managing volunteers. We love seeing how your background aligns with the role, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on the core issues you'll be dealing with, like benefits, debt, and housing. Familiarise yourself with the latest policies and procedures in these areas so you can confidently discuss them during the interview.
✨Showcase Your People Skills
As a Generalist Adviser, you'll be working closely with clients and your team. Prepare examples of how you've successfully communicated with clients or managed a team in the past. This will demonstrate your ability to connect with people and lead effectively.
✨Be Ready to Problem Solve
Expect scenario-based questions that test your problem-solving skills. Think of specific situations where you've had to navigate complex issues and how you approached them. This will show your potential employer that you're capable of handling the challenges of the role.
✨Highlight Your Training Experience
If you've supervised or trained volunteers before, make sure to mention it! Discuss how you supported their development and ensured quality service delivery. This will highlight your leadership skills and commitment to maintaining high standards.
