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- Tasks: Assist clients through face-to-face, phone, and digital assessments.
- Company: Join a dedicated team focused on providing quality service to the community.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Make a real impact by helping others navigate their challenges.
- Qualifications: Experience in providing guidance and strong interpersonal skills required.
- Other info: Interviews scheduled for 20 August 2025.
The predicted salary is between 28800 - 43200 £ per year.
Interviews will take place on 20 August 2025.
About the role
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:
• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps
• An understanding of the main enquiry issues involved in assessing clients\’ problems
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
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Gateway Assessor employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateway Assessor
✨Tip Number 1
Familiarise yourself with the common enquiry issues that clients face. This will help you demonstrate your understanding during the interview and show that you can identify appropriate next steps for clients.
✨Tip Number 2
Practice your interpersonal skills, especially sensitive listening and questioning techniques. You might want to role-play scenarios with a friend to enhance your ability to empathise and respond effectively to client needs.
✨Tip Number 3
Research our organisation's aims and principles thoroughly. Being able to articulate how your values align with ours will show your commitment to our service and its equal opportunities policies.
✨Tip Number 4
Prepare for potential questions about your previous experience as a Gateway Assessor or in similar roles. Think of specific examples where you successfully guided clients through their problems, as this will highlight your relevant experience.
We think you need these skills to ace Gateway Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent experience as a Gateway Assessor or in providing information, advice, and guidance. Use specific examples that demonstrate your skills in face-to-face, telephone, and digital assessments.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key requirements of the role. Emphasise your understanding of the main enquiry issues and how your interpersonal skills have helped you support clients in the past.
Showcase Relevant Skills: In your application, clearly showcase your sensitive listening and questioning skills. Provide examples of how you've used these skills to understand client needs and identify appropriate next steps.
Demonstrate Commitment to Values: Express your commitment to the Service’s aims, principles, and equal opportunities policies in your application. This will show that you align with the organisation's values and are dedicated to providing quality service.
How to prepare for a job interview at Citizens Advice BANES
✨Showcase Your Experience
Be prepared to discuss your recent experience as a Gateway Assessor or in providing information and guidance. Highlight specific examples where you successfully explored clients' problems and identified appropriate next steps.
✨Demonstrate Interpersonal Skills
Since the role requires strong interpersonal skills, practice how you can effectively demonstrate sensitive listening and questioning techniques. Consider role-playing scenarios to showcase your ability to understand and empathise with clients' needs.
✨Understand the Service's Aims
Familiarise yourself with the service’s aims, principles, and equal opportunities policies. Be ready to discuss how your values align with theirs and how you can contribute to their mission during the interview.
✨Prepare for Different Assessment Methods
As the role involves face-to-face, telephone, and digital assessments, think about how you would adapt your approach for each method. Prepare examples of how you've successfully navigated different communication channels in past roles.