At a Glance
- Tasks: Be the friendly face of Citizens Advice, welcoming visitors and handling enquiries.
- Company: Join a community-focused organisation making a real difference in people's lives.
- Benefits: Competitive salary, part-time hours, and a chance to impact your community.
- Other info: Mainly weekend work with a supportive team and a commitment to inclusivity.
- Why this job: Use your people skills to create a welcoming environment for those in need.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25880 - 25880 £ per year.
At Citizens Advice Gateshead, every conversation matters. We’re looking for a friendly, confident and organised Receptionist to be the first face and voice people meet when they come to us for help. Based in the Davidson Building, you’ll play a key role in creating a calm, professional and welcoming environment for clients accessing our services. From greeting visitors and handling enquiries to supporting the advice team and keeping things running smoothly, this is a role where your people skills and attention to detail will make a real difference every day. This role will support our weekend opening, so we’re looking for someone who is mainly available to work weekends.
What you’ll bring:
- A warm, professional and approachable manner
- Experience in reception, customer service or another front-facing role
- Strong communication and admin skills
- Confidence handling sensitive information with care
- The ability to stay calm, organised and helpful under pressure
What we offer:
- £25,880 FTE per annum
- Part-time hours
- Mainly weekend working
- A chance to be part of a team making a real difference in the community
- Start date: 1st July 2026
If you’re approachable, reliable and passionate about helping people, we’d love to hear from you.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Receptionist in Gateshead employer: Citizens Advice BANES
At Citizens Advice Gateshead, we pride ourselves on fostering a supportive and inclusive work environment where every team member plays a vital role in making a positive impact in the community. Our commitment to employee growth is reflected in our ongoing training opportunities and our status as a Disability Confident employer, ensuring that all staff feel valued and empowered. Join us in the Davidson Building, where your contributions as a Receptionist will be recognised and appreciated, all while enjoying a competitive salary and the chance to work primarily on weekends.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Gateshead
✨Tip Number 1
Make sure to showcase your people skills during the interview. We want to see how you interact with others, so practice friendly greetings and responses. Remember, you're the first face clients will see!
✨Tip Number 2
Prepare for common reception scenarios. Think about how you'd handle tricky situations or sensitive information. We love candidates who can stay calm and organised under pressure!
✨Tip Number 3
Don’t forget to highlight your experience in customer service or front-facing roles. We’re looking for someone who’s confident and approachable, so share your best examples of helping clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re excited to see how you can contribute to making a difference in the community!
We think you need these skills to ace Receptionist in Gateshead
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who can create a welcoming environment.
Highlight Relevant Experience:Make sure to mention any previous experience in reception or customer service roles. We love seeing how your skills can translate into making a difference at Citizens Advice Gateshead, so be specific about what you’ve done!
Show Your Communication Skills:Since this role involves a lot of interaction with clients, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe even share an example of how you’ve handled enquiries in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Citizens Advice BANES
✨Show Your People Skills
As a Receptionist, your ability to connect with people is crucial. During the interview, demonstrate your friendly and approachable manner by engaging with the interviewer. Use examples from past experiences where you successfully handled customer interactions or resolved issues.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Prepare to discuss how you manage multiple tasks effectively, especially in busy environments. Share specific instances where your attention to detail helped keep things running smoothly, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle sensitive information and stay calm under pressure. Think of scenarios where you had to maintain professionalism while dealing with challenging situations. Practising these responses will help you feel more confident during the interview.
✨Express Your Passion for Helping Others
Citizens Advice Gateshead values individuals who are passionate about making a difference. Be sure to convey your enthusiasm for helping people and your commitment to providing excellent service. Sharing personal stories about why you want to work in this role can leave a lasting impression.
