At a Glance
- Tasks: Provide social welfare advice over the phone and support local residents.
- Company: Join Citizens Advice BANES, a supportive team dedicated to social change.
- Benefits: Flexible hours, inclusive environment, and the chance to make a difference.
- Other info: Rolling interviews, so apply early to secure your spot!
- Why this job: Help others while promoting equality and social justice in your community.
- Qualifications: Passion for helping people and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Citizens Advice BANES is looking for a Social Welfare Contact Centre Adviser passionate about helping others. You will join a supportive team providing social welfare advice to local residents and promoting equality and social change.
Your role will involve handling inquiries primarily by phone and offering tailored advice on complex issues. Full-time and part-time hours are available, with early application recommended due to rolling interviews.
The role aligns with our Disability Confident commitment and supports the recruitment of disabled people.
Phone-Based Social Welfare Advisor in Gateshead employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to social welfare and equality, the organisation offers flexible working hours and opportunities for professional growth, making it an ideal place for those passionate about making a difference in their community. Join a team that values your contributions and empowers you to help others while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Phone-Based Social Welfare Advisor in Gateshead
✨Tip Number 1
Get to know the company! Research Citizens Advice BANES and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in helping others.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inquiries over the phone, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through our platform. It shows initiative and helps us keep track of your application easily.
We think you need these skills to ace Phone-Based Social Welfare Advisor in Gateshead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about social welfare and making a difference in people's lives.
Tailor Your Advice:Make sure to highlight any experience you have in providing tailored advice. We’re looking for someone who can handle complex issues with empathy and understanding, so share relevant examples from your past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be advising others over the phone. Avoid jargon and make your points easy to understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on social welfare topics and the specific issues that Citizens Advice BANES deals with. Familiarise yourself with common inquiries and the advice process, so you can demonstrate your knowledge and passion for helping others during the interview.
✨Practice Active Listening
Since the role involves handling inquiries primarily by phone, practice your active listening skills. During the interview, show that you can listen carefully to questions and respond thoughtfully. This will highlight your ability to understand complex issues and provide tailored advice.
✨Show Your Empathy
As a Social Welfare Advisor, empathy is key. Prepare examples from your past experiences where you've helped someone in need or navigated a difficult situation. This will help you convey your genuine desire to support local residents and promote social change.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your interest in the position and helps you determine if it’s the right fit for you.
