At a Glance
- Tasks: Provide tailored social welfare advice to local residents via phone.
- Company: A charity dedicated to promoting equality and social change.
- Benefits: Flexible hours, training provided, and a supportive team environment.
- Other info: Join us for a meet the team day and explore your potential!
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Experience in advising on complex issues and a passion for helping others.
The predicted salary is between 25000 - 32000 € per year.
Are you an excellent communicator with a passion for helping others? We have the perfect opportunity!
About the role
As a Social Welfare Contact Centre Adviser, you will join one of our teams providing social welfare advice to local residents. You will play a key role in our mission to promote equality and social change.
What you'll be doing
- You will handle inquiries primarily through phone contact offering tailored advice on a wide range of topics.
- We are seeking someone with experience in advising on complex issues.
- We will provide you with training so you are able to gain the knowledge you will require to excel in this role.
- Your commitment to our charity’s values will be vital in providing the best possible support to our clients.
Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.
We will be holding interviews on a rolling basis so early application is recommended.
HOURS: Full time/Part time will be considered.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
Adviser in Gateshead employer: Citizens Advice BANES
As a Social Welfare Contact Centre Adviser, you will be part of a compassionate team dedicated to making a real difference in the lives of local residents. Our inclusive work culture fosters personal and professional growth, with comprehensive training provided to ensure you excel in your role. Located in a supportive environment, we prioritise employee well-being and offer flexible working options, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser in Gateshead
✨Tip Number 1
Get to know the organisation! Research their values and mission, especially around social change and equality. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves advising over the phone, try role-playing with a friend or family member. This will help you feel more confident and articulate when handling inquiries during the interview process.
✨Tip Number 3
Be ready to share your experiences! Think about times you've successfully advised others on complex issues. We want to hear those stories, so prepare some examples that highlight your problem-solving skills and commitment to helping people.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, early applications are encouraged, so don’t wait too long to show us what you’ve got!
We think you need these skills to ace Adviser in Gateshead
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping others shine through in your application. Share any relevant experiences that highlight your commitment to social welfare and equality.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to know how you can bring value to our team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out.
Apply Early!:Since we’re interviewing on a rolling basis, don’t wait too long to submit your application. Head over to our website and get your application in as soon as possible!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on social welfare topics and the specific issues you might be advising on. Familiarise yourself with common inquiries and think about how you would handle them. This will show your potential employer that you're proactive and ready to dive into the role.
✨Showcase Your Communication Skills
As an Adviser, communication is key! Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing complex issues in a straightforward way.
✨Align with Their Values
Research the charity’s mission and values thoroughly. Be prepared to discuss how your personal values align with theirs and how you can contribute to promoting equality and social change. This will demonstrate your commitment to their cause.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This shows your genuine interest in the role and the organisation. You could ask about the training process or how they measure success in the Adviser role, which will also help you gauge if it’s the right fit for you.
