At a Glance
- Tasks: Help people by providing advice and support at our main office.
- Company: Community-focused organisation dedicated to making a difference.
- Benefits: Flexible hours, supportive team, and valuable experience in a rewarding role.
- Other info: Join a friendly team and gain hands-on experience in administration.
- Why this job: Make a real impact in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and proficiency in IT required.
The predicted salary is between 22000 - 26000 £ per year.
About the role
We are looking for a confident communicator to deal with members of the public who come to seek advice at our main office at Y Storfa in Swansea. You will be able to gather information and help people find a way forward by booking appointments, signposting to other organisations, or conveying information to help them.
You will also be proficient with IT and have meticulous organisational skills as you will be supporting the admin team with numerous day-to-day tasks in an efficient and professional manner.
Frontline Advice Support / Admin Worker employer: Citizens Advice BANES
Join our dynamic team at Y Storfa in Swansea, where we pride ourselves on fostering a supportive and inclusive work culture. As a Frontline Advice Support / Admin Worker, you will not only have the opportunity to make a meaningful impact in the community but also benefit from ongoing professional development and a collaborative environment that values your contributions. With a focus on employee growth and a commitment to excellence, we offer a rewarding workplace for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Advice Support / Admin Worker
✨Tip Number 1
Be confident in your communication! When you’re chatting with potential employers, show them your personality and how you can connect with people. Remember, they want someone who can engage with the public just like you will be doing in the role.
✨Tip Number 2
Practice your organisational skills before the interview. You might want to create a mock schedule or plan out how you would manage multiple tasks. This will not only impress your interviewers but also help you feel more prepared for the role.
✨Tip Number 3
Show off your IT skills! Be ready to discuss any relevant software or tools you’ve used in the past. If you can demonstrate your tech-savviness, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Frontline Advice Support / Admin Worker
Some tips for your application 🫡
Show Your Communication Skills:Since the role is all about dealing with the public, make sure to highlight your communication skills in your application. We want to see how you can convey information clearly and confidently.
Be Organised:Mention any experience you have with organisation and multitasking. We love a candidate who can juggle multiple tasks efficiently, so share examples of how you've managed your time and resources in previous roles.
IT Proficiency is Key:Don’t forget to showcase your IT skills! Whether it’s software you’ve used or systems you’re familiar with, let us know how tech-savvy you are, as this will be crucial for supporting our admin team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Citizens Advice BANES
✨Show Off Your Communication Skills
As a Frontline Advice Support/Admin Worker, you'll need to demonstrate your ability to communicate clearly and confidently. Practice explaining complex information in simple terms, as you might have to do this with members of the public during the interview.
✨Know Your IT Stuff
Since proficiency with IT is key for this role, make sure you're familiar with common software and tools used in admin tasks. Brush up on your skills and be ready to discuss how you've used technology to improve efficiency in previous roles.
✨Organisational Skills are Key
Highlight your meticulous organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. Be ready to explain your methods for staying organised and ensuring nothing falls through the cracks.
✨Research the Organisation
Before the interview, take some time to research the organisation and its services. Understanding their mission and the types of advice they provide will help you tailor your responses and show that you're genuinely interested in the role.
