Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide client-focused advice on welfare, debt, housing, employment, and immigration.
- Company: Join Citizens Advice East End, a vital service in Hackney, Newham & Tower Hamlets.
- Benefits: Enjoy a pension scheme with employer contributions and opportunities for skill development.
- Other info: Interviews scheduled for 19 August 2025; apply before midday on 18 August 2025.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in advice roles or working towards CITA accreditation; strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Apply before midday on 18 August 2025.
Job summary
Interviews will take place on 19 August 2025.
About the role
Citizens Advice East End provides information, advice and advocacy services in the London Boroughs of Hackney, Newham & Tower Hamlets.
This role supports the delivery of high-quality, client-focused advice across areas such as welfare benefits, debt, housing, employment, and immigration (depending on experience and service needs).
We are looking for individuals who:
- Have demonstrable experience providing generalist or specialist advice (for experienced roles) or are actively working toward full CITA accreditation (for trainee roles).
- Possess excellent communication, interpersonal, and workload management skills.
- Are committed to high standards of service and align with Citizens Advice values.
- Can work independently and collaboratively in a fast-paced advice setting.
This is a great opportunity to develop your skills and make a meaningful impact in the lives of those we serve.
All staff are entitled to join the auto-enrolment pension scheme with employer contributions of 3% of gross salary and employee contributions of 5% before tax relief.
#J-18808-Ljbffr
Experienced Adviser/Caseworkers /Trainee Adviser/Caseworkers employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Adviser/Caseworkers /Trainee Adviser/Caseworkers
✨Tip Number 1
Familiarise yourself with the specific areas of advice that Citizens Advice East End focuses on, such as welfare benefits and housing. This knowledge will help you demonstrate your understanding of their services during the interview.
✨Tip Number 2
Prepare examples from your past experience where you've successfully provided advice or support in a similar setting. Be ready to discuss how you managed challenging cases and what outcomes you achieved.
✨Tip Number 3
Showcase your communication skills by practising how you would explain complex information clearly and concisely. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Tip Number 4
Research the values and mission of Citizens Advice. Aligning your personal values with theirs can be a strong point in your favour, so think about how your commitment to high standards of service can contribute to their goals.
We think you need these skills to ace Experienced Adviser/Caseworkers /Trainee Adviser/Caseworkers
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements and responsibilities of the Experienced Adviser/Caseworker or Trainee Adviser/Caseworker role. Tailor your application to highlight relevant experience in areas such as welfare benefits, debt, housing, employment, and immigration.
Highlight Relevant Experience: For experienced roles, provide clear examples of your previous work in providing generalist or specialist advice. If applying for a trainee position, mention any steps you are taking towards CITA accreditation and any related experience that demonstrates your commitment to the field.
Showcase Your Skills: Emphasise your communication, interpersonal, and workload management skills in your application. Use specific examples to illustrate how you've successfully worked independently and collaboratively in fast-paced environments.
Align with Values: Make sure to express your alignment with Citizens Advice values in your application. This could include your commitment to high standards of service and your passion for making a meaningful impact in the community.
How to prepare for a job interview at Citizens Advice BANES
✨Showcase Your Experience
Be prepared to discuss your previous experience in providing advice, whether generalist or specialist. Highlight specific cases where you made a significant impact, as this will demonstrate your capability and commitment to the role.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Align with Values
Familiarise yourself with Citizens Advice values and be ready to discuss how your personal values align with theirs. This shows that you are not only a good fit for the role but also for the organisation's culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of examples from your past experiences where you successfully navigated challenging situations in an advice setting.