Job summary
Location Cheshire
Workplace Hybrid working
Contract Fixed term contract, until 31 March 2028
Citizens Advice Cheshire West is looking for an experienced Welfare Benefits Adviser to join our Welfare Rights Team as a Vulnerability Adviser.
This is an opportunity to use your knowledge and expertise to make a real difference to people across Cheshire West. You will provide specialist welfare benefits advice, guidance and casework, helping clients maximise their income, resolve benefit issues and access the support available to them.
Advice will mainly be provided by telephone, with occasional face-to-face appointments where required.
About the role
You will:
Provide high-quality welfare benefits advice, guidance and casework.
Help clients maximise their income and access their full benefit entitlement.
Manage your own caseload and work towards a target of six clients per week.
Prepare written submissions and support benefit appeals, excluding tribunal representation.
Liaise with statutory bodies, partner organisations and other agencies.
Maintain accurate case records in line with Citizens Advice policies, quality standards and funder requirements.
Contribute positively to the wider Welfare Rights Team.
About you
You will have experience providing welfare benefits advice, guidance or casework, with a strong working knowledge of the welfare benefits system.
You’ll have good IT, organisational and caseload management skills, and be able to communicate clearly and sensitively with clients and professionals. You’ll be confident working independently while contributing positively to a team, with a strong commitment to equality, diversity and client-focused services.
Experience within Citizens Advice is highly desirable, particularly familiarity with our systems, processes and advice model.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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Vulnerability Adviser in England employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer that prioritises the well-being of its staff and volunteers, fostering a collaborative and inclusive work culture. With a strong focus on employee growth and development, we offer meaningful opportunities to make a real impact in the community while navigating exciting transformations. Join us in a role where your leadership will be valued, and your contributions will help shape the future of our services.
