At a Glance
- Tasks: Help residents navigate their rights and options through various communication channels.
- Company: A supportive organisation dedicated to making a difference in the community.
- Benefits: Flexible hours, training opportunities, and a chance to impact lives positively.
- Other info: Join a team that values diversity and offers career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Hours per week 30.5 (Full time and part-time hours considered). Interviews will take place on 29 June 2026.
About the role
As a County Advice Session Worker, you'll make a real difference to people's lives every day - helping residents across Leicestershire understand their rights, explore their options and find a way forward, whatever their circumstances.
What your day-to-day will look like:
- Delivering generalist advice to residents across Leicestershire by phone, video, email and face to face.
- Listening to clients, exploring their options and helping them make informed decisions about their situation.
- Taking practical action on clients' behalf - calculating entitlements, writing letters and liaising with organisations.
- Keeping accurate, up-to-date records on our case management system.
- Spotting opportunities to maximise clients' income through benefits and financial support they may not know about.
- Signposting and referring clients to the right internal and external services.
About you:
- Strong communication skills across written, verbal and digital channels.
- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.
- Resilience and the ability to manage emotionally demanding work whilst maintaining your own wellbeing.
- Good time management and the ability to juggle competing priorities under pressure.
- Confidence with digital tools, and comfort working with numbers.
- A team-player mindset, with the ability to work independently when needed.
- A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided).
- Respect for and openness to diverse views, values and cultures.
- Ability to travel to locations across Leicestershire.
We’re Disability Confident. Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
County Advice Session Worker in England employer: Citizens Advice BANES
As a County Advice Session Worker, you will join a supportive and inclusive team dedicated to making a positive impact in the lives of Leicestershire residents. Our organisation prioritises employee wellbeing and offers comprehensive training opportunities, including the chance to work towards the Certificate in General Advice, ensuring your professional growth. With a flexible working environment and a commitment to diversity, we provide a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land County Advice Session Worker in England
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Citizens Advice BANES.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Citizens Advice BANES.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Citizens Advice BANES.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Citizens Advice BANES. Apply directly through us to stand out!
We think you need these skills to ace County Advice Session Worker in England
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Citizens Advice BANES. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like County Advice Session Worker, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Citizens Advice BANES. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
