Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise advice sessions and support staff to maintain high service standards.
- Company: Join a respected organisation dedicated to community welfare and support.
- Benefits: Enjoy 30 days annual leave, pension contributions, and mental health support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in mentoring and a passion for helping others.
- Other info: Flexible hybrid working options available after probation.
The predicted salary is between 28800 - 43200 £ per year.
The purpose of the role is to work with the Head of Service and Quality, Project Manager and the Trainer to ensure smooth running of the day-to-day service and to mentor and support paid advice staff and volunteers to maintain national Citizens Advice standards. This will involve:
- Supervising advice and gateway/triage sessions and caseworkers
- Supporting the delivery of the training and development plan along with the rest of the team
- Providing mentoring and support to caseworkers, advisers and adviceline Team members (gateway/triage volunteers) as required by the Service and Quality Manager and in line with the needs of the overall service
Other responsibilities include:
- Keeping technical knowledge current
- Providing statistical reports on outputs and outcomes
- Creating a positive working environment
- Participating in recruitment/selection activities
- Promoting the importance of research and campaigns
- Developing and maintaining effective admin systems and records
- Monitoring and evaluating activities appropriate to the role and providing regular reports and feedback
We offer a range of employee benefits including:
- 30 days annual leave (FTE).
- An employer matched pension contribution currently at 4%
- Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being.
- Opportunity for hybrid working following completion of probationary period.
Please note, we will be interviewing on a rolling basis, so the expiry date may be sooner than advertised. We suggest submission of applications as soon as possible if you are interested in this role.
Supervisor - Advice Session - Welfare Benefits in Enfield employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Advice Session - Welfare Benefits in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare benefits sector. We all know that sometimes it’s not just what you know, but who you know. Attend relevant events or join online forums to meet people who can help you get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the organisation and understand their values and mission. We want you to shine, so practice common interview questions and think about how your experience aligns with the role of Supervisor. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your mentoring and support experience. We know that being able to guide others is crucial for this role, so make sure they see how you can contribute to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for passionate individuals who want to make a difference in welfare benefits, so don’t hesitate to submit your application as soon as possible!
We think you need these skills to ace Supervisor - Advice Session - Welfare Benefits in Enfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. We want to see how you can contribute to our team and support the day-to-day service.
Showcase Your Mentoring Skills: Since mentoring is a key part of this role, share examples of how you've supported others in previous positions. We love to see your ability to guide and develop team members!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on the latest welfare benefits and Citizens Advice standards. Being able to discuss current policies and how they impact your role will show that you're not just interested, but also knowledgeable.
✨Showcase Your Mentoring Skills
Since this role involves supporting and mentoring others, be ready to share examples of how you've successfully guided team members in the past. Think about specific situations where your support made a difference.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations, like supervising advice sessions or dealing with challenging cases. Practise your responses to demonstrate your problem-solving skills and ability to maintain a positive working environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the training and development plan or how success is measured in the role. It shows you're engaged and genuinely interested in contributing to the team.
