At a Glance
- Tasks: Provide free, confidential advice on energy, benefits, housing, and employment to clients.
- Company: Join Citizens Advice, a trusted organisation dedicated to helping communities.
- Benefits: Enjoy 6.8 weeks annual leave and flexible working options.
- Other info: Opportunity for training and growth within a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in advice-giving or customer support is essential.
The predicted salary is between 30000 - 40000 € per year.
Provide high-quality, free, confidential and impartial advice to clients across a range of issues, including Energy, benefits, housing, and employment.
Key Responsibilities
- Carry out client interviews face-to-face, by telephone and digitally to identify problems, priorities and desired outcomes.
- Explain clients’ rights, options and possible consequences clearly and sensitively, empowering them to make an informed decision.
- Manage a caseload of energy advice cases, including follow-up work where required. This can include complaints to Energy providers and the Ombudsman.
- Complete application forms, draft letters and complaints.
- Refer clients to specialist advisers, internal services or external agencies as needed.
- Maintain accurate, timely and confidential case records using Citizens Advice Casebook system.
- Work in line with Citizens Advice policies, procedures and quality standards.
- Identify safeguarding concerns and follow appropriate safeguarding procedures.
- Keep advice knowledge up to date through training, supervision and self-directed learning.
- Contribute positively to team working, service improvement and organisational objectives.
Person Specification
- Experience in advice-giving or customer support (e.g., call centre, community outreach or within Citizens Advice).
- Ability to manage workload independently and meet targets.
- Strong communication and interpersonal skills.
- Commitment to equity, diversity, and inclusion.
- Willingness to undertake NEA Level 3 Energy Awareness training.
- Willingness to undertake Citizens Advice Core Training.
- NEA Level 3 or 4 qualifications in energy awareness or decarbonising homes.
- Experience working with vulnerable communities.
- Familiarity with Citizens Advice systems and values.
- One year advice experience within Citizens Advice.
Benefits
- 6.8 weeks annual leave
- Flexible and some hybrid working options considered
Please submit your CV to
Energy/Generalist Advisor employer: Citizens Advice BANES
As an Energy/Generalist Advisor with Citizens Advice, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With 6.8 weeks of annual leave and flexible working options, we empower our staff to balance their personal and professional lives while making a meaningful impact in the community. Our commitment to training and development ensures that you will continually enhance your skills and knowledge, particularly in energy awareness, as you help clients navigate important issues.
StudySmarter Expert Advice🤫
We think this is how you could land Energy/Generalist Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or related fields. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since the role involves advising clients, being able to explain complex issues simply is key. Try mock interviews with friends or family to sharpen your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Energy/Generalist Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Energy/Generalist Advisor role. Highlight any relevant advice-giving experience or customer support roles you've had, as this will show us you're a great fit!
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate how you've effectively communicated with clients in the past. Share examples where you’ve explained complex information clearly and sensitively.
Be Clear and Concise:When completing application forms or drafting letters, keep your language straightforward and to the point. We appreciate clarity, so make it easy for us to see your qualifications and enthusiasm for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you brush up on the key issues related to energy advice, benefits, and housing. Familiarise yourself with the Citizens Advice policies and procedures, as well as any recent changes in legislation that might affect your clients. This will show that you're not just knowledgeable but also genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by practising active listening. This means really paying attention to what the interviewer is saying, asking clarifying questions, and responding thoughtfully. It’s a great way to showcase your interpersonal skills, which are crucial for this role.
✨Showcase Your Experience
Be ready to share specific examples from your past experience in advice-giving or customer support. Highlight situations where you’ve successfully managed a caseload or helped clients navigate complex issues. This will help the interviewers see how your background aligns with their needs.
✨Emphasise Teamwork and Adaptability
Since the role involves contributing positively to team working and service improvement, be prepared to discuss how you've worked collaboratively in previous roles. Share examples of how you’ve adapted to changes or challenges, especially in a community outreach or advice-giving context.
