At a Glance
- Tasks: Provide essential debt advice to clients facing energy debt over the phone.
- Company: Citizens Advice BANES, a supportive and impactful organisation.
- Benefits: Hybrid working, competitive pay, and a chance to make a difference.
- Other info: Fixed-term role until March 2028 with opportunities for growth.
- Why this job: Help people in need while developing your skills in a dynamic environment.
- Qualifications: Excellent interpersonal skills and ability to thrive in fast-paced settings.
The predicted salary is between 30000 - 40000 € per year.
Citizens Advice BANES is looking for a Telephone Consumer Energy Debt Caseworker in Stafford. This role offers a mix of office and home-based working across Stafford Borough, Cannock Chase, and South Staffs. You will provide essential debt advice to clients experiencing energy debt. This fixed-term position continues until March 2028 and is supported by the Department for Energy Security and Net Zero.
Successful candidates will possess excellent interpersonal skills and the ability to work in a fast-paced environment.
Energy Debt Telephone Adviser – Hybrid Role employer: Citizens Advice BANES
Citizens Advice BANES is an exceptional employer, offering a supportive work culture that values employee well-being and professional growth. With a hybrid working model in the vibrant Stafford area, employees benefit from flexible working arrangements while making a meaningful impact by providing vital debt advice to those in need. The organisation fosters a collaborative environment where staff are encouraged to develop their skills and contribute to the community until at least March 2028.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Debt Telephone Adviser – Hybrid Role
✨Tip Number 1
Make sure you know your stuff about energy debt! Brush up on the latest regulations and support available for clients. This will show you're not just another candidate, but someone who genuinely cares and knows how to help.
✨Tip Number 2
Practice your phone skills! Since this role is all about talking to clients, get comfortable with explaining complex topics in simple terms. Maybe do some mock calls with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with people in the energy sector or those already working at Citizens Advice. They might have insider tips or even refer you for the role. Plus, it shows you're proactive!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Energy Debt Telephone Adviser – Hybrid Role
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in debt advice or customer service. We want to see how your skills match the role of a Telephone Consumer Energy Debt Caseworker!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about helping clients with energy debt and how your interpersonal skills make you a great fit for our team.
Showcase Your Communication Skills:Since this role involves advising clients over the phone, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you’d interact with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Citizens Advice BANES
✨Know Your Stuff
Make sure you understand the basics of energy debt and the services offered by Citizens Advice. Brush up on common issues clients face and how to address them. This will show that you're not just interested in the role, but also knowledgeable about the field.
✨Show Off Those Interpersonal Skills
Since this role requires excellent interpersonal skills, think of examples from your past experiences where you've successfully communicated with clients or resolved conflicts. Be ready to share these stories during the interview to demonstrate your ability to connect with people.
✨Prepare for Fast-Paced Questions
Given the fast-paced environment mentioned in the job description, be prepared for situational questions that assess how you handle pressure. Practice answering questions like, 'How would you manage multiple clients needing urgent help at the same time?'
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
